You can believe this or not, but the primary focus in running our shop is to get the job done right and not have the customer come back because we missed something or screwed something up. Everyone who works for us is on hourly compensation, versus flat rate. A lot of that probably has to do with me being a poor manager, but I never want a tech looking at the clock, worrying that he might be losing money. Alas, it is always me who loses money, but that goes back to my managerial problems. There are a vast majority of people out there who don't know a wheel from a tire who depend on our expertise to safely and competently repair their vehicles, and I take this very seriously. In all honesty we have never, in 22 years, done what you could call a perfect job,,,, but I have never seen the factories make a perfect car either, so if we can do as good as the mega corporations, I can live with it. It is getting harder and harder to make a profit in this business and I am sure everyone is getting squeezed to the breaking point. This leads to shortcuts and incompetent and underpaid help, but I swear I would close my doors before I would ever cheat or shortcut a customer. Just my .02.

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95 SL500 Smoke Silver, Parchment 64K
07 E350 4matic Station Wagon White 34K
02 E320 4Matic Silver/grey 80K
05 F150 Silver 44K