In a nutshell what we are all talking about are expectations:

We hire services to perform a requested repair/service and we do so with expectations, often either not communicated or only vaguely at best.

Almost EVERY repair these days, even plumbing is getting more complicated by the year.

I am now being overly communicative when I hire someone for something:

- "In other words, the toilet will stop leaking when you are done"?
- "My car will no longer stall and it will not shake at idle"?

It is amazing what people will tell you when we ask this questions. I have even hear: "Well I can say that this repair will fix your problem at all ...maybe or maybe not". (BTW, I then said after coming off the roof "Well what repair should I pay you for that WILL fix the problem"?

I was told: "You know, I might just not be the shop to do this in the first place". Amen!

We must be specific! If we are not, it means that whatever crappy work someone tries to get away with, then not only do we deserve what we get but it is a passive endorsement of further future crap slinging by the "service" providing individual/company.

We are responsible for our expectations being met and in ultimately solving a service/repair problem.

My $0.02.

Haasman

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