PeachParts Mercedes-Benz Forum - View Single Post - Does any one still take pride in doing things right?

lofat · #24 05-18-2005, 10:46 AM

Quote:

Originally Posted by haasman

In a nutshell what we are all talking about are expectations:

Quote:

Originally Posted by haasman

We are responsible for our expectations being met and in ultimately solving a service/repair problem.

Well I agree and disagree.

I agree that setting expectations is important more so for the shop than for the owner of a vehicle especially for anything say, mechanical or electrical where there is some level of troubleshooting needed - Repair work basically. I don't think that it is too unreasonable of me to have the expectation that a shop will not damage or break thinks (such as my window controls) or to install a stereo and have it work reasonably well.

I also agree that as owners we shouldn't be ignorant about any type of service arrangement. With that said I think that shop owners and their sales/service people (who ever is communicating with the customer) have a responsibility, THE ultimate responsibility to set the right expectation. I do it, if I have a customer that is ordering several products together and I know that what they are trying to do wont work then I will let them know.

That really is the issue and summarizes why workmanship is going to hell in a hand basket - the responsibility has shifted and the public’s expectation is lower and many businesses capitalize on this.

I think that there is a difference between a customer that wants a simple stereo install with the expectation that their car won't be thrashed and the customer that goes in for an oil change then calls jiffy lube to complain that their muffler is still making that rattling sound.

I think that I have it right when I say (and generally speaking of course) that the public’s expectations have gone way down. People generally expect poor service and when they receive it they aren’t that surprised.

With all this said I have learned my lesson (still paying for it too). I will DIY as much as I can. If it doesn’t require specialized equipment then I will at least try… hell that is why I bought my 3 million and 2 piece craftsman tool set after all.

Thanks for all the feedback and responses.

I need to now go and sift through all these threads to see what I can find on how these console window switches impact other electrical functions in the car. This morning I realized that I had no gauge lights on the dash.

The good news (I think) is that the Mrs. called to let me know one of my taillights was out – so I am suspecting that when I was screwing around with the window controls yesterday that I blew a fuse…. I hope.

Cheers,
Scott