That's interesting it says something about in the interest of customer satisfaction that the service can be performed at the customers home or place of business or something like that.

Maybe Mercedes wants it done as soon as possible before the customer loses power steering and crashes and sues the heck out of them for continuing to put vehicles on the road with hose clamps that they know and have known for some time were defective.

Seems kind of dumb to keep making th same mistakes, hope that's not a trend with the new ML.