Quote:
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Originally Posted by BENZ-LGB
Have you tried negotiating? Maybe they go half and half on the cost of a new harness?
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I offered customer service supervisor at MBUSA, as a suggestion: that I had been told that other MB owners had been handed a new harness, and were then responsible for their own installation.
But, well, given that he had NEVER EVER
heard of the problem in the first place, my generous suggestion went
unheard...
Evidently, being deaf is part of the MBUSA "customer service" rep job description...
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Originally Posted by flanso
I tried to file an on-line complaint using the link from Infoage1 and the website seems to have a flaw. It will ask what type of vehicle and the pull down gives only three choices, Buses..., Motorcycle, or Trailer. Finally, when the pro-forma complaint appears for review, the reason for the complaint, that was previously entered, goes missing. I'll try again tomorrow.
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Flanso,
Yes, please try again tomorrow. If you have to, there is a telephone number on that same link, and the NHTSA rep will cheerfully take your complaint verbally.
Also, add my web page to your online complaint. If your complaint is verbal, get an email address to sent it to. The more, and different, NHTSA people that read the scale and trend of the problem, the better the odds of a satisfactory resolution.
http://sites.google.com/site/infoage1/mercedes-benz-1991-1996-engine-wiring-harness-defect
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