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Originally Posted by r_p_ryan
umm, apologies for being all crotchety and all, but did you look at the diy I spent *forever* writing up? It even shows you the pictures of what may fly into your face. read it. please. at least just pretend you read it.
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LOL. rp, you are very polite. Your post reminded me of something said one time.
I have been in the automation software industry for 17 years. One time at a users group meeting, our Technical Support manager was going over the steps to take when seeking software support. He also is a very polite guy, more so even, because he was speaking to our customers. He went through the preliminary suggestions for getting the best results from a tech support call. In these steps he said "we like it very much when you take the shrink wrap OFF the manuals BEFORE you call us."
In the software support business, the 80/20 rule DEFINITELY applies. 80% of your efforts go to 20% of the customers(In reality more like 95/5.) This 20% is, for the most part, the shameless ones who have no problem calling with a basic question on something that is covered quite clearly in the documentation.
Have a great day,