Wow, thanks for the great responses. Yes, I made the hook tools from a coat hanger, which may not be so great. So, I already ordered the tools from this site:
http://www.toolss.com/wbstore/main.asp?action=PROD&PROD=MK-1725A&CTMP=1&LowCt=0
The removal guide is very helpful. I didn't realize where to put the hooks. Do the attached pictures look right? These are pictures from the replacement cluster. Thanks again for the help.
Don