I ordered some things today for the first time from Pelican, since Phil passed away. He was a class act that can`t be replaced. sure miss him and you could BS with him about MB cars if he wasn`t busy or other things until he got another call.

He knew where to locate things from his years in the Auto Part business. If he had to search to find something, he would alway get back to you with a call or E-mail.

I decided to order the Prechamber Lock Ring remover tool and the Prechamber tool and some PC Seal rings.

The guy I talked to (nice guy) is a BMW guy and definately not a lover of Diesels.
I think the only things they know is what is on the computer screen in front of them as far as MB`s go. maybe different if I had a BMW and needed parts for it. since we became part of the Pelican, or actually they bought the Forum, we are the Red Headed Step Child. Or feel like it.

I have purchase things from Phill and Fastlane, Allpartsexpress, and used my credit card. now with Pelican, Iam not in their system and had to start out brand new. evidently the info Phil had never got sent to Pelican Parts.

Now since Iam a new purchaser as far as they are concerned, and I have a PO Box for my CC mailing address, (mainly because the home mail box is down on the County Rd) where the important stuff goes, bills money etc.... (feel free to send all donations to the po box ) they would have required me to send them a Fax of my I.D. if it was to be sent to the home address. so the first order is being sent to my P.O. Box.

Any additional orders then can be sent to the home address. this is a first for me, with this order or any other order from whom ever I bought things from.

Have any of you come across this since the take over?


Charlie

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there were three HP ratings on the OM616...

1) Not much power
2) Even less power
3) Not nearly enough power!! 240D w/auto

Anyone that thinks a 240D is slow drives too fast.

80 240D Naturally Exasperated, 4-Spd 388k DD 150mph spedo 3:58 Diff

We are advised to NOT judge ALL Muslims by the actions of a few lunatics, but we are encouraged to judge ALL gun owners by the actions of a few lunatics. Funny how that works

I talked to someone (Kevin I think) & he took care of me finding a dealer part for less than the local dealer offered and without the hassle.

I've come into a warehouse of Nissan parts so have been learning the pricing scheme. You should easily be able to purchase online for ~20-30% less than local dealer full retail. I'm in the learning curve but having fum playing with a bunch of trannys, brakes, fenders, alts....the list goes on.

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85SD 240K & stopped counting painted, putting bac together. 84SD 180,000. sold to a neighbor and member here but I forget his handle. The 84 is much improved from when I had it. 85TD beginning to repair to DD status. Lots of stuff to do.

I've only placed one order since Phil passed. I placed it online and it arrived promptly, so no surprises.

I'd expect there to be a settling-in period, and given Phil's depth and experience, that's going to be longer than normal. One would hope that they will be cognizant of such issues and work a bit harder to come up to speed. Otherwise...well, there are lots of places to buy generic parts, right?

I didn't know Phil and never dealt with him so I have no standard of comparison. However, I've placed a couple of orders with Pelican in the last few weeks and all was fine. No issues here. After trying to deal with the local M-B dealer, Pelican is, for sure, a breath of fresh air.

I'm getting the feeling that Pelican bought the parts thing from Phil. Do I have that right? I don't know the history.

Dan

I've placed at least three orders with Pelican since Phil's passing. I received a $5 discount coupon from my first order which I used last month on my 2nd order (shocks for the "project" car).

Last night, I placed my 3rd order which consisted of:
AC pressure switch
AC temperature switch
Hood Pad
Fuel Return hose/lines ---- I had some trouble finding these, but worked thru it. My search was for fuel lines and.....that's not what it's called.

I guess you can tell I'm planning on driving the 1984 Light Ivory with (Henna) Red interior this summer. Last night, the order form remembered who I was.....didn't have to log in....so the Cookies must be intact on my home computer.

All 3 of my orders have been online without a person interaction though. I remain a supporter of this forum when possible.

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daw_two
Germantown, TN

Links:
Sold last car --- 05/2012 1984 300D Light Ivory, Red interior
No longer selling Cluster Needles Paint
No longer selling New Old Stock (NOS) parts

Past:
3/2008 1986 300SDL "Coda"
04/2010 1965 190D(c) "Ben"
& many more

When I first ordered parts from Peachparts, I was dumbfounded by the personal aspect of the service. It was a big reason why I liked working with Peachparts. Phil was tireless in his fixing of problems and just making things work right.

I've not ordered any parts in the last few months so I have no basis for comparison now. So, I can only imagine the day to day red tape that is not getting cut through.

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Codifex
1981 240D ChinaBlue (Got her running with a donor engine.)
1983 300DTurbo w/sunroof.
1984 300TD manual sunroof. (Electrical Gremlins)

When this package arrived, one end of the box had a hole in it and the tape holding the top on was barely intact. I received a link about the next order and added my comments about the shipment and how I thought there should have been more tape on the box.

A friendly customer service representative called and asked me some followup questions, so that counts in my book.

I'm getting ready to place another order, so we will see if the packing/taping improves.

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daw_two
Germantown, TN

Links:
Sold last car --- 05/2012 1984 300D Light Ivory, Red interior
No longer selling Cluster Needles Paint
No longer selling New Old Stock (NOS) parts

Past:
3/2008 1986 300SDL "Coda"
04/2010 1965 190D(c) "Ben"
& many more

I have had but one experience with Kevin and it was positive, he was helpful. I am not trying to put anyone down but we all know that Phil was an original. He took delight in finding your part, and in networking for other customer needs. Several times he asked me if I knew a source for a particular part. Sometimes I could help. But Phil was always a source, and he always called back.
HammArch

Best use the bench mark of a 18 year old air head working the phone at a dealer.
That way you will be comparing apples with apples.
It is of great concern if customer history at peach parts has not transferred over. If PP's VIP customers are not on the system then chances are that DB's that should never be dealt with again will be not noted as well.

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Grumpy Old Diesel Owners Club group

I no longer question authority, I annoy authority. More effect, less effort....

1967 230-6 auto parts car. rust bucket.
1980 300D now parts car 800k miles
1984 300D 500k miles
1987 250td 160k miles English import
2001 jeep turbo diesel 130k miles
1998 jeep tdi ~ followed me home. Needs a turbo.
1968 Ford F750 truck. 6-354 diesel conversion.
Other toys ~J.D.,Cat & GM ~ mainly earth moving

I am grateful for the forum but have never been impressed with the parts service. I have ordered several times, the service is slow, shipping costs are high, and half the time they don't have the parts they list on the website.

Pelican is getting better about carrying MB parts, they are the only place I can find that carries Lemforder guide rod and LCA bushings for example. Been buying BMW stuff there for a while, again same place that only seems to carry Lemforder for some suspension bits. The rest is hit or miss on pricing. At least they seem not to carry Uro that I have noticed.........

Some of their shipping is not acceptable and it sends me elsewhere. Sure they had a great deal on W126 front rotors for about $35/ea from Brembo... but after shipping they were more expensive than from The Haus in Arizona for ATEs.

Tried to order from 'Peach Parts' or whatever it was called once, when I had my 300D, needed glow plugs (one was bad, but replacing all five). I waited a week and they never showed. Canceled my order, bought new Bosch ones cheaper at Autozone and fixed my car immediately. Left a sour taste in my mouth I never ordered from there again.



Nothing will ever be perfect.

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I'm not a doctor, but I'll have a look.

'85 300SD 245k
'87 300SDL 251k
'90 300SEL 326k

Six others from BMW, GM, and Ford.

Liberty will not descend to a people; a people must raise themselves to liberty.[/IMG]

Let me know what you could not find, I will dig it out and see if it can be added to the catalog.

If you find catalog errors "take a screen capture", send it to me for correction.

You can call me to:
* Answer technical questions.
* Review parts quality - durability options.
* Assemble a parts list, and forward them to sales.
* Roadside repair rescue, I may be able to help.


Have a great day
.

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ASE Master Mechanic
https://whunter.carrd.co/

Prototype R&D/testing:
Thermal & Aerodynamic System Engineering (TASE) Senior vehicle instrumentation technician.
Noise Vibration and Harshness (NVH).
Dynamometer.
Heat exchanger durability.
HV-A/C Climate Control.
Vehicle build.
Fleet Durability
Technical Quality Auditor.
Automotive Technical Writer

1985 300SD
1983 300D
2003 Volvo V70

https://www.boldegoist.com/

So if I run part numbers on parts that I have and they don't show up, should I send the number to you along with a picture of the part?

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"Senior Luna, your sense of humor is still loco... but we love it, anyway." -rickymay ____ "Your sense of humor is still loco... " -MBeige ____ "Señor Luna, your sense of humor is quite järjetön" -Delibes

1982 300SD -- 211k, Texas car, tranny issues ____ 1979 240D 4-speed 234k -- turbo and tuned IP, third world taxi hot rod

2 Samuel 12:13: "David said to Nathan, “I have sinned against the Lord.” And Nathan said to David, “The Lord also has put away your sin; you shall not die."

I will give them a chance to get the price where it needs to be. Just talk to a live person & say can I have it for $X because Y reason and see what happens.

Some types of businesses ie bodyshops & mechanics get a discount off retail. I'm guessing that online prices are discounted some but there is likely some room for movement. This is especially true when you are buying multiple parts. Their making something on the total order is preferable to making nothing if you go to another source. let them win ties and am sure the owner(s) understand & will appreciate having last look.

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85SD 240K & stopped counting painted, putting bac together. 84SD 180,000. sold to a neighbor and member here but I forget his handle. The 84 is much improved from when I had it. 85TD beginning to repair to DD status. Lots of stuff to do.

I have had 4 orders from Pelican since October. Everything has been delivered promptly..

If I have needed it in a hurry I pay extra for faster shipping and have it when expected.

I never talked to phil.

I figure I am just a regular customer in the heartland and they are on the left coast. It is pretty amazing to get the order in 2 days.

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85 Merc 300D - Unwinding 31 years of wear
86 VW TD
Mahindra Diesel
Iseki Diesel

In 2007 I didn't own a diesel.