Somehow, for the seven to eight years that I've been subscribed to EPC I've never had any access problems. Nothing like this thread mentioned and nothing like other threads have mentioned. I don't know what I do differently lol.

Right now on this machine I have Java 7 Update 51.

I go to the EPC website, log in, click launch, a JNLP file is downloaded, and Java starts up.

I get a few warnings about "Do you want to run this application" I hit run on all of them.

In this machine's case it warns me that my Java version is out of date (which it is) and that I can update, block the content, or worry about it later. I clicked later.

The Java 7 splash screen popped up and then the EPC loading screen shows. A few seconds later. BAM

http://i.imgur.com/NzrnFV8l.png

So now I am going to update Java to 8 Update 25. I will have it uninstall older versions too. Pretty much the same dance as before.

End result

http://i.imgur.com/yTYca59l.png

I think the EPC respects/fears you because you're an EE! ;)

I usually type in the chassis model like 124128 and it will take me to the sections for it. Here it will ask for market and sometimes before/after date. Then you just drilldown by system and drawings. The numbers on the diagrams should correspond to items on the left side. There are a few columns of data on the left side. You have the item number, the part number/text description and then a quantity column.

There is also a 'where-used' function that is very helpful. You can punch in a part number and see what other cars it was used on. Part numbers need to be prefixed with an A though.

Maybe! I do a lot of software work too.

I was looking in my java settings, my security is set on high, no exceptions.

I have one trusted certificate, from snap-on business solutions.

You might consider turning on the java console when you are trying to open the EPC. This will allow you to see what its doing. Maybe paste parts here or something

According to my Java, SBS has a valid certificate:

http://i.imgur.com/Fbg0MnPl.png

I was afraid to ask, but I'd like some help with setting up my EPC; should I start my own thread? I've emailed EPC tech help, but only one response so far... I ha e an old Windows xp laptop with iirc Java 6?

Setting up the EPC is not hard. You need to go here:

https://epc.startekinfo.com/epc/subscribe.jsp

and subscribe for a year. It is free to the US but will ask for credit card to verify your location. I've been using it for 8 years, no charges ever.

Once that is done you'll log in and they'll give you a link to click to launch the EPC.

It'll start up Java and hopefully will launch.

You might need to update past Java 6. I'm not sure. Give it a try and see what it does.

I've done that as far as I can tell, and this is the error code I get...

"C:\DOCUME~1\DAVIDU~1\LOCALS~1\Temp\launchRetailFactoryEWA.jnlp

Invalid Menu Handle"

I assume this means I am still not associating these programs right, but my screens look different than what EPC net sent me.

EPC (With Windows 7)
 

O.K.
now my JAVA is Only number 8 update 25

"White list" is composed of:

https://aftersales.i.daimler.com

and

https://retailfactory.mercedes-benz.com



To "Except" or "White List"

CLICK On:
Start

THEN:
All Programs

THEN:
Java

THEN:
Configure Java (The Java control panel will come up)

THEN:
CLICK on the Security Tab (The Security control options panel will come up)

THEN:
1. Check-mark the: "Enable Java Content in the Browser" BOX
AND
2. Chose [click on the little circle] the HIGH Security level
3. THEN:
Add those two Locations I listed earlier to the Exception Site list by
4. Clicking on the "Edit Site List" button
5. Clicking: ADD and enter the two exceptions EXACTLY
THEN:
CLICK:
O.K.
CLICK:
O.K.

You MIGHT have to Click APPLY if it's highlighted in light blue before the
second O.K.

DONE.

____________________________________________________________

Now go back and open up a new browser widow and see if it works!

_____________________________________________________________
_____________________________________________________________

You'll have to Click on the Launch Button in the lower Left hand corner
of the EPC start page after logging in.

It will ask you security questions:

Do you want to RUN ? XXXXX . Click RUN


OR

Do you want to install ? XXXXX . Click INSTALL

_____________________________________________________________
_____________________________________________________________

The Little White Arrows in the Pictograms I posted are a function of My
software ONLY and should be IGNORED.

Now for some serious Crow Consumption !
 

J.D. is correct there is a valid security certificate for S.B.S.

and if you go to the Security> Advanced tab of Java
and scroll down to the Listing:
"Secure Execution Environment"
and ENABLE
"Show Site Certificate from Server Even if Valid"

When the security Prompts come up during the EPC loading process you'll
be able to click on the "More Information" and then the "Show Certificate
Details" and view the Trusted Certificates.

Of course this adds a little more time to the Loading.So if you're in a hurry...

IE is saving the jnlp file to a temporary folder you might want to try seeing if you can force it to save the file to a different location. Both my Chrome and Firefox installs save the jnlp file to the downloads folder and then execute it from there.

Not sure if that will actually help you but it is worth a try.

Yes i didnt do anything special, just let Java/SBS do their things and I came across the security cert.

Holy Crap, we got EPC running! After 4 months of messing with it, my future BIL who is Much sharper with computers than I am helped me for about 3 hours and we got it up and running... I think I understand a few reasons why I had trouble...

1) I was going to a wrong link for logging in to EPC... The link I needed to use was the one they sent me with all my log in info...

2) The CC I was using was out of date; dunno if that affected it, but it accepted it as payment, so... *shrug*

3) I had downloaded Java a bunch of times, had to clear all of them out and start again.

4) We got Malware Bytes instead and ran that, dunno how much the malware affected it, but it did hit on 54 items.

5) Cleaned out both browsers, AVG did a number there...

6) Downloaded Java 7 update 25, which was said to work well with EPC and XP.

7) There's probably more, but I don't know what for sure...


Hopefully this helps some other poor sap with XP...


I hope you are having similar successes; Merry Christmas...