Current status is not normal. Brakes are supposed to stop. All cars have a similar brake feel just like all cars have similar steering feel - when things are working as specified. Honda couldn't have sold the car when new with mushy brakes.
The shop should be responsible as long as she didn't diagnose and tell the shop "change my master cylinder". If they diagnosed and did the work, they should own the results. The MC apparently wasn't necessary or it would have fixed the problem. I would have a difficult time paying the shop for work that didn't fix the problem then being charged again for the actually necessary work.
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85SD 240K & stopped counting painted, putting bac together. 84SD 180,000. sold to a neighbor and member here but I forget his handle. The 84 is much improved from when I had it. 85TD beginning to repair to DD status. Lots of stuff to do.
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