Home Depot rant - Page 2 - PeachParts Mercedes-Benz Forum

Mike D · #16 12-15-2011, 07:06 AM

Quote:

Originally Posted by panZZer

I wish you would post some dec/jan pics of "north of the Mogoloon" countryside.

Take a blank, white sheet of paper and tape it to your window.

elchivito · #17 12-15-2011, 07:51 AM

Quote:

Originally Posted by panZZer

I wish you would post some dec/jan pics of "north of the Mogoloon" countryside.

I'm not north of the Mogollon, all it did was rain here for 36 hours, nothin' pretty about it. The trees are happy, the animals, not so much. It cleared off though and the temp dropped, now at 0544 its 21 degrees. Maybe the kid will have some when he gets home from Flagstaff tonight or tomorrow.

I spent several hours on the phone with various people yesterday. Ultimately the delivery company was holding fast to delivering on Monday. I finally told the manager at HD that I wanted my stove by the weekend or he was going to lose the sale. He called late in the afternoon to say he'd arranged for Saturday delivery. I'm not gonna hold my breath.

Air&Road · #18 12-15-2011, 07:59 AM

Quote:

Originally Posted by elchivito

I'm not north of the Mogollon, all it did was rain here for 36 hours, nothin' pretty about it. The trees are happy, the animals, not so much. It cleared off though and the temp dropped, now at 0544 its 21 degrees. Maybe the kid will have some when he gets home from Flagstaff tonight or tomorrow.

I spent several hours on the phone with various people yesterday. Ultimately the delivery company was holding fast to delivering on Monday. I finally told the manager at HD that I wanted my stove by the weekend or he was going to lose the sale. He called late in the afternoon to say he'd arranged for Saturday delivery. I'm not gonna hold my breath.

Way to go! As a customer you have all the right in the world to hold their feet to the fire. Maybe they'll show up this time.

TwitchKitty · #19 12-15-2011, 08:01 AM

Quote:

Originally Posted by elchivito

I'm not north of the Mogollon, all it did was rain here for 36 hours, nothin' pretty about it. The trees are happy, the animals, not so much. It cleared off though and the temp dropped, now at 0544 its 21 degrees. Maybe the kid will have some when he gets home from Flagstaff tonight or tomorrow.

I spent several hours on the phone with various people yesterday. Ultimately the delivery company was holding fast to delivering on Monday. I finally told the manager at HD that I wanted my stove by the weekend or he was going to lose the sale. He called late in the afternoon to say he'd arranged for Saturday delivery. I'm not gonna hold my breath.

This is something I promised myself. I spend minimal time sitting at red lights and talking on the phone to people I don't care a damn thing about. The corporate way of business gives no value to your time and most people seem to be willing to stand in line at any cattle call. I am to the point of wanting less and less of what they offer. The whole consumer thing sucks.

I think I want to be a cave man when I grow up.

10fords · #20 12-15-2011, 09:51 AM

I only patronize the Deep Homo out of desperation, and then only if I can take what I need off the shelf and walk out with it. I have not heard of one incident where they delivered ANYTHING when promised. I currently have a customer who ordered flooring from them, and it is now going on 2 months past the promised delivery date! In the meantime they can't move into their new house and have to rent! I have more stories about incidents like this than I have time to type, but I think you get the picture.

Can't Know · #21 12-15-2011, 09:53 AM

Quote:

Originally Posted by elchivito

Last night's promised but undelivered phone call to confirm would have helped for sure. ****

Seems to me like if you have to cancel deliveries because of the weather (even if it's a stupid decision to begin with) you double time and double team it afterwards to catch up, not string it out another 5 days. ****
I guess I'm kicking myself here as much as HD. I don't like anything about that place and never have. But they beat the best price I could find on this range by 10%, along with free delivery and take away, which is important when you live out in the sticks like I do. I went cheap, what did I expect?

I think you (reasonably) expected them to do what they said they would.

After all, every one of their representations was an inducement for you to do business with them. Experiences like this are an inducement in another direction.

Good luck with it all; botherations aside, you'll still be able to spend Christmas with some people who are important to you and to laugh around the fire as you relate this and many other stories.

Ultimately I think the latter will win out.

elchivito · #22 12-15-2011, 09:58 AM

Quote:

Originally Posted by Can't Know

I think you (reasonably) expected them to do what they said they would.

After all, every one of their representations was an inducement for you to do business with them. Experiences like this are an inducement in another direction.

Good luck with it all; botherations aside, you'll still be able to spend Christmas with some people who are important to you and to laugh around the fire as you relate this and many other stories.

Ultimately I think the latter will win out.

Good perspective. Thanks!

strelnik · #23 12-15-2011, 10:36 AM

[QUOTE=elchivito;2847080I guess I'm kicking myself here as much as HD. I don't like anything about that place and never have. But they beat the best price I could find on this range by 10%, along with free delivery and take away, which is important when you live out in the sticks like I do. I went cheap, what did I expect?[/QUOTE]

All the Home Depots that I have used in the Detroit area are populated by inefficient, incompetent people who have screwed up every single order I gave them as I helped people build three garages this year, then refurbish a boat house.

I went to the one in Fenton, Michigan, about 40 miles out of town and it's like a different country. And before anyone says anything, it's an integrated community with whites, blacks, Hispanics et al., and everyone just knows what the hell they are doing.

One retired electrician who works in (guess!) Electrical has periodically told me not to do things the way I wanted, because they were more expensive and complicated, and would be no safer. He carries a copy of the updated national Electric Code in this apron!

The guys at other locations don't even know where things are in their store.

I am seriously thinking of going to work there in the summer after I retire for a year or two. Part-time, it could be fun!

I postpone my purchases until I am out there and load up the van.

The Clk Man · #24 12-15-2011, 11:43 AM

About 20 years ago I was in a HD in Jax. Fla. And a ladies voice came of the loud speaker and said, John your needed in isle 8. And then the guy got on the loud speaker and said. " Thanks ya....... thank ya very muuuccchh......" I laughed so hard I almost pissed myself. I had to hunt this guy down. When I found him, he told me that he does this kind of stuff all the time.

Brian Carlton · #25 12-15-2011, 12:32 PM

Quote:

Originally Posted by TwitchKitty

The corporate way of business gives no value to your time and most people seem to be willing to stand in line at any cattle call. I am to the point of wanting less and less of what they offer. The whole consumer thing sucks.

I think I want to be a cave man when I grow up.

Excellent.

X2

elchivito · #26 12-15-2011, 01:21 PM

I couldn't agree more with the anti-consumerism sentiments. But I lead enough of a simple cave man existence as it is. 90 percent of my food is home grown, my house is made out of earth, my water comes from a spring up the hill. Sometimes it's nice to have a working stove to throw the Brontosaurus ribs on when you're just too tired to bang rocks together to make a fire.

The Clk Man · #27 12-15-2011, 01:29 PM

Quote:

Originally Posted by TwitchKitty

This is something I promised myself. I spend minimal time sitting at red lights and talking on the phone to people I don't care a damn thing about. The corporate way of business gives no value to your time and most people seem to be willing to stand in line at any cattle call. I am to the point of wanting less and less of what they offer. The whole consumer thing sucks.

I think I want to be a cave man when I grow up.

ok....... you give .. me... rock...... I give you fire... then I hit you on head... with rock... and take .. fire back.....

lutzTD · #28 12-15-2011, 02:15 PM

first I would have to ask how much snow and or ice. they not only have to worry about the roads, they are also carrying your 2300 appliance up your walk, over snow/ice steps whatever. see it from their point. is timely worth hurting someone, tearing up your appliance or property. they aslo have the same worry at the 8-10 other deliveries that day or in the proceding/after days with the same stuff compound that with the xmas crazy on the road traffic and it doesnt seem that out of line to me.

elchivito · #29 12-15-2011, 05:29 PM

Quote:

Originally Posted by lutzTD

first I would have to ask how much snow and or ice. they not only have to worry about the roads, they are also carrying your 2300 appliance up your walk, over snow/ice steps whatever. see it from their point. is timely worth hurting someone, tearing up your appliance or property. they aslo have the same worry at the 8-10 other deliveries that day or in the proceding/after days with the same stuff compound that with the xmas crazy on the road traffic and it doesnt seem that out of line to me.

No snow and ice. None between here and their Phoenix warehouse. I got 2 inches of rain. I'm sure they cancelled because they had deliveries further north to do that would have been riskier. Probably didn't want to sent out a half full truck. They also rescheduled twice before and weather was not a factor. No explanation was offered for the first two cancels. I'm not sympathetic in this instance. Had it been a serious storm with closed highways (we close our highways pretty quick around here, it's AZ and people are stupid drivers when it snows) I'd have chalked it up to bad luck.

Mike Murrell · #30 12-15-2011, 07:47 PM

Went thru a very similar thing with Home Deport as did the OP.

Carpet delivery/installation - never happened.

I eventually was connected to their carpet contractors admin - a late 40s child of the 60s space cadet female. I wish I could have recorded that conversation.

Yea....HD farms out delivery/installation. A real train wreck as far as I'm concerned.

As JR pointed out - no real difference in quality between HD and Lowes with regard to delivery/installation.

They all hire the same morons.