Pelican Parts is looking for Parts Specialists to Join our Team!

Are you the person that all of your friends turn to when they need advice on a project? Do you genuinely enjoy helping people and are an ace at using vehicle diagrams? Are you dreaming about a new career opportunity that allows you to work from home?

We are looking for you.

Pelican Parts is the leading source of car parts for the European automobile industry, including Porsche, BMW, Mercedes Benz, Volkswagen, Audi, Saab, Volvo and Mini is seeking Parts Specialist. Parts Specialists are responsible for providing a great customer experience by assisting each of our customers with any part or vehicle questions they may have. They are also responsible for utilizing the tools provided to obtain sales and meet the department conversion rate goals. We are looking for a highly motivated candidate with parts experience.

Daily tasks include:

• Assisting customers through multiple channels: Voice, chat and email
• Utilizing the tools provided to assist each customer
• Always meeting the expectations of the customer
• Complete all tasks by the end of each day

Knowledge, Skills and Abilities:

• Vehicle & Parts Knowledge Required (Porsche, Mercedes and/or BMW)
• Familiar with using parts diagram programs such as PET, ETK, and EPC
• Positive attitude and a true desire to help people
• Computer savvy
• Ability to multitask
• Team player
• Organized
• Typing minimum speed of 45WPM

Roles & Responsibilities:

• Provide a great experience on each call/email/chat that meet the QA expectations
• Meet the minimum standards for conversion rate
• Meet the minimum standards for total sales
• Complete all assigned tasks by end of day

Benefits:

• Very competitive Paid Time Off (PTO) Plan
• Medical Insurance
• 401K with Matching
• Life Insurance
• Profit Sharing

Job Type: Full-time

Salary: Base pay plus commission and bonus program.

Please submit resumes to: mmorita@pelicanparts.com