I realize i dont have much room to talk about "the old days", but it seems to me tech support has taken a huge dive into the ****ter. I Need a cooling fan for my toshiba laptop, which is less than a year old and currently covered under 2(TWO!!!) warranties. Both best buy, and toshiba claim i need to send the laptop out to them(for over a month downtime), to replace a stupid little noisy cooling fan thats held in by two screws. I thought that was rediculous, so i was trying to figure out a way where i even payed for half the part, or shipping etc to get the fan here since my computer cannot be down for over a month(!?!?!??!). All toshiba can do is send me back and forth between two companies(they dont' even do their own warranty work), and give me bull**** run around stories. All this over a cooling fan, now, because of this i won't ever buy a laptop from them again. A 2 dollar part(which they want 35 plus shipping for)just lost them a customer. Its not just this laptop that i've noticed having terrible tech support lately, am i the only one who is finding it rare to get off the phone HAPPY with tech support? Isn't that their job to help the customer be HAPPY with their purchase??? I know it isn't as big of a deal as i'm making it but its just frusterating....thanks for letting me vent,
Ryan

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83 300SD.......sold
96 integra SE....sold
99 a4 quattro....sold
2001 IS300.......sold
2002 330i.........current.
2004 highlander limited....current.