Quote:
Originally Posted by murphysf
Appreciate the support from URO.
Does this part (1032000422U) come off the same production line as B***?
If the fan clutch fails prematurely will you cover the cost of labor?
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Naturally we don't have access to contracts between our competitors and the manufacturing firms they buy from, but at trade shows we routinely view competitor's products and recognize that they're the same as ours. There are only so many manufacturing companies producing expansion tanks, or relays, etc. With laser logo application or swappable inserts in injection molds, it's easy for a manufacturing company to private label the same item for several brands.
Looking at the photos, it appears that the B*** fan clutch isn't the same as ours.
Officially our 2-year, unlimited mileage warranty doesn't cover labor or incidental expenses, but we do consider a variety of factors when evaluating warranty requests. Sometimes if a customer no longer needs a warranty replacement item (they already replaced it), we're happy to substitute other URO item(s) of similar value that they can use, as reimbursement.