It was quite revealing to read of the company listening to "consumer needs" rather than "engineering needs" when planning product lines. Who speaks for the consumer in corporate cultures? Marketers! They who tell us what we want...i dont know what i want..just as long as its new and improved.
It was also curious to read of the problems inherent in innovating higher "levels of complexity" which leads to premature breakdown. Whatrever happened to "keep it simple" and put the innovation into making it last forever.
It was sad to hear that the mercedes division now must carry the ailing daimler chryslter oligarchy, which undoubtedly compounds the problem, but, hey, someone has to pay for the bureaucracy.