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#1
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Roadside Assistance and Battery Replacement
I thought Mercedes' policy was that, with their roadside assistance program, they would replace your battery and only charge you for the battery itself....i.e. no labor charge. Well, I called today and the roadside rep wanted to charge me $219 ($155 of which was for the battery).
The battery has lasted over 8 years, so I'm happy to get another OEM battery. But at those prices, I might as well just go to Autozone. Does anyone know anything about MB's policies on this? Have they changed?
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14 E250 Bluetec 4Matic "Sinclair", Palladium Silver on Black, 154k miles 06 E320 CDI "Rutherford", Black on Tan, 172k mi, Stage 1 tune, tuned TCU 91 300D "Otis", Smoke Silver, 142k mi, wastegate conversion 19 Honda CR-V EX 61k mi Fourteen other MB's owned and sold 1961 Very Tolerant Wife |
#2
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I found this
http://www.mbusa.com/care/client-care/roadside-assistance.do
prettymuch says free jumpstart, but parts and services could be charged for other services needed.
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John HAUL AWAY, OR CRUSHED CARS!!! HELP ME keep the cars out of the crusher! A/C Thread "as I ride with my a/c on... I have fond memories of sweaty oily saturdays and spewing R12 into the air. THANKS for all you do! My drivers: 1987 190D 2.5Turbo 1987 190D 2.5Turbo 1987 190D 2.5-5SPEED!!! 1987 300TD 1987 300TD 1994GMC 2500 6.5Turbo truck... I had to put the ladder somewhere! |
#3
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Quote:
1. Jumpstart your Dead Battery 2. Bring you 2-3 gallons of fuel 3. Change your flat tire with your spare. Everything else is 'a la carte' so they will come out, but they'll charge you for services. $219 when youre stuck in the middle of no where and stranded with no help in sight is a bargain IMHO. If it were my wife or mother stranded, and I couldn't get to them, $219 is a bargain to have a MB Rep come out and handle the situation. On another note, I bought an #49 OE Battery from the dealer for my 300SDL the other day for $87.00. http://www.mbusa.com/care/client-care/roadside-assistance.do Quote:
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91 350SD 14 F150 Eco 19 Fusion Hybrid 11 GT500 |
#4
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Depending on how far away you are from their nearest service center to you, they may actually be losing money driving their M-Class Service vehicle to you for $219. Say you're 70 miles away, thats 140 miles in their suv with a paid service guy making probably $16+ an hour, total time he'll spend is about 3 hours, so $48 in wages, and probably over $20 in gas, aka, over $70 cost to do it. Battery...there is probably about $50-60 of profit built in, but they are excellent batteries, and its being delivered/installed for you. Overal profit is low to nill, they're just covering their expenses.
I work at lowes and they charge $65 to deliver something locally within a 20 mile radius, more if you're farther away. Onsite stuff is always expen$ive. Just be glad the service is actually there when needed!
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-diesel is not just a fuel, its a way of life- '15 GLK250 Bluetec 118k - mine - (OC-123,800) '17 Metris(VITO!) - 37k - wifes (OC-41k) '09 Sprinter 3500 Winnebago View - 62k (OC - 67k) '13 ML350 Bluetec - 95k - dad's (OC-98k) '01 SL500 - 103k(km) - dad's (OC-110,000km) '16 E400 4matic Sedan - 148k - Brothers (OC-155k) |
#5
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Who makes the OEM Mercedes battery for them? Johnson Controls?
Surely not _E_X_I_D_E_....... Ken300D
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-------------------------- 1982 300D at 351K miles 1984 300SD at 217K miles 1987 300D at 370K miles |
#6
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I believe all US MB batteries are Interstate batteries-which may well be JC. Darn good batteries. I buy all my batteries (cars, truck, RV) at the local Interstate wholsaler. Usually pay about $100 for MB battery there.
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#7
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I use a dieHard battery from Sears, 100Amp 1200CCA, its the "International" truck battery, a real beast. $99 with a several year warranty...I'm on my second year with it and its been fine.
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-diesel is not just a fuel, its a way of life- '15 GLK250 Bluetec 118k - mine - (OC-123,800) '17 Metris(VITO!) - 37k - wifes (OC-41k) '09 Sprinter 3500 Winnebago View - 62k (OC - 67k) '13 ML350 Bluetec - 95k - dad's (OC-98k) '01 SL500 - 103k(km) - dad's (OC-110,000km) '16 E400 4matic Sedan - 148k - Brothers (OC-155k) |
#8
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so far, no problems with the wallyworld #41, it's a little smaller than the MB original, but it cranks great and the 3 year replacement warranty is great. I plan to use it for 3 years and then trade it in for new. works for me.
John
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John HAUL AWAY, OR CRUSHED CARS!!! HELP ME keep the cars out of the crusher! A/C Thread "as I ride with my a/c on... I have fond memories of sweaty oily saturdays and spewing R12 into the air. THANKS for all you do! My drivers: 1987 190D 2.5Turbo 1987 190D 2.5Turbo 1987 190D 2.5-5SPEED!!! 1987 300TD 1987 300TD 1994GMC 2500 6.5Turbo truck... I had to put the ladder somewhere! |
#9
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I had MB Roadside come out and install a new Mercedes battery, it cost about $130, and they did it in the rain!!! This was a good deal by any reasonable measure, without the hassle of going to the dealer
About 6 years ago, in San Francisco. The dealer was less than 5 miles away though.
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1991 560 SEC AMG, 199k <---- 300 hp 10:1 ECE euro HV ... 1995 E 420, 170k "The Red Plum" (sold) 2015 BMW 535i xdrive awd Stage 1 DINAN, 6k, <----364 hp 1967 Mercury Cougar, 49k 2013 Jaguar XF, 20k <----340 hp Supercharged, All Wheel Drive (sold) |
#10
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I have a wrecked 77 GMC truck, before the wreck, I had carby issues for a few months with flooding out and got frustrated, cranked it until it melted the starter down out of anger (was tired of the beast anyway) had an Interstate 1000CCA batt in it, which had already been stressed very hard several times and in service for about 6 yrs. The truck got parked for almost 2 yrs out in a field (for parts) until I moved, batt was of course flat, jumped it drove it on the trailer, got it home and started off the batt, sat 6 months more here, got the mercedes, got it operable again, needed a batt for it, grabbed the batt out of the truck, overnight charge and been working just great since as if new, and has good capacity as well.
Tells you something about those batteries.... |
#11
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Hmmm.
I'm about 3 miles from Keyes. Wonder if they will charge a service call? My battery is down again from not use the 2 yo International diehard might be no good? I could try to charge it again but if they come out w a new one for a good price it might be best to callthem. Problem is my car is a Euro heard MB dealers don't like em.
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~Shadow~ 83 500 SEC Euro 198K |
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