Buick Dealer who also sells BMWs out of the same building...
So you've got at Best a 33 1/3% chance of getting the correct part.
BUT,the attitude that comes prior to parts aquisition makes it "Not Worth It".
(This is with a picture in hand/or the old part AND the correct MB Part number)
[AND the parts prices are so high,Most times you'd save money Driving the
150 miles to Jacksonville and getting them at Brumos]

All the Horror stories you've ever heard (Or can imagine) are replicated at this
franchise continually , day after day.
I gave up on them ,literally, over 20 years ago.

BUT, we do have possibly the best Independent shop.
'Mercedes Shop Foreman got tired of all the Screaming Customers at the
Stealership and went in partners with another wrench turner...

In fact I know at least two other Independents here in town who do much
better work than the Stealership.

__________________
'84 300SD sold
124.128

The Portland dealer is quite nice. They have a fruit basket and fridge of refreshments you can help your self to. I have to visit them tomorrow and drop a chunk of change.

__________________
1979 240D- 316K miles - VGT Turbo, Intercooler, Stick Shift, Many Other Mods - Daily Driver

1982 300SD - 232K miles - Wife's Daily Driver

1986 560SL - Wife's red speed machine

Retail parts counter is real nice, but I never shop there. I'm always in the armpit side (around back or another building) for wholesale pricing

__________________
I'm not a doctor, but I'll have a look.

'85 300SD 245k
'87 300SDL 251k
'90 300SEL 326k

Six others from BMW, GM, and Ford.

Liberty will not descend to a people; a people must raise themselves to liberty.[/IMG]

The Parts Department at Beverly Hills Ltd. Mercedes Benz is HUGE!!! Its been remodeled completely from what and where it was before.


Now it is like a store boutique, with clothes and accessories and locked glass cabinets that are unattended, except for a free expresso bar that is.


But If you actually WANT to buy a part, you have to walk out a door across a parking lot, and then go into a small spartan area, with just a counter to stand behind, and get the attention of a single sullen individual who did not know where anything was and was visibly peeved that you even deigned to darken his doorstep.

If the part was only on display in the parts showroom you had to make a second trip all the way back there with the person, and then afterwards back again to the counter area across the parking lot. Absurd.

Over a month later I am STILL waiting for his call on an order for an out of stock item. Luckily I am NOT holding my breath for it.


I will stick with Fastlane, Germanstar, and the MB classic center thank you very much

Or even Mercedes Benz of Encino on Ventura Blvd (formerly known as the famous AutoSteigler) which has great easy access, and the parts people are friendly, accomodating and very helpful

__________________
1991 560 SEC AMG, 199k <---- 300 hp 10:1 ECE euro HV ...

1995 E 420, 170k "The Red Plum" (sold)

2015 BMW 535i xdrive awd Stage 1 DINAN, 6k, <----364 hp

1967 Mercury Cougar, 49k

2013 Jaguar XF, 20k <----340 hp Supercharged, All Wheel Drive (sold)

Formica. Fairly nice but sparse. There is a seating area which I have never explored. The main guy is courteous and gives me the mbusa club discount and can get things that sometimes amaze me.

The car sales men are mostly dips though.

Tom W

__________________
[SIGPIC] Diesel loving autocrossing grandpa Architect. 08 Dodge 3/4 ton with Cummins & six speed; I have had about 35 benzes. I have a 39 Studebaker Coupe Express pickup in which I have had installed a 617 turbo and a five speed manual.[SIGPIC]

..I also have a 427 Cobra replica with an aluminum chassis.

HA, reminds me of an old B.C. comic I once read.

Caveman was riding the rock down the street, came upon a sign that read "DIP IN THE ROAD" so he slowed his pace... looking for the dip. Turned out it was a hobo/beatnik looking cat sitting there. LOL

__________________
I'm not a doctor, but I'll have a look.

'85 300SD 245k
'87 300SDL 251k
'90 300SEL 326k

Six others from BMW, GM, and Ford.

Liberty will not descend to a people; a people must raise themselves to liberty.[/IMG]

My parts get delivered to my Front Door in a Sprinter.

__________________
91 350SD
14 F150 Eco
19 Fusion Hybrid
11 GT500

First time I walked into the dealer, I asked where the parts counter was. The lady said: "It's over there, in the boutique...". I walked into the "boutique" and it was like a college memorabilia store for MB university. Small room about 18 x 10 with lots of soft goods. I asked the lady at the counter if this was where I bought parts and she said that it was...

Never would have known...

__________________
-Evan


Benz Fleet:
1968 UNIMOG 404.114
1998 E300
2008 E63


Non-Benz Fleet:
1992 Aerostar
1993 MR2
2000 F250

I havn't been to MB of Fairfield in 4 years because I won't deal with them, so I don't know what their new place is like. Their old parts counter was like the one at the local Ford dealer.

The dealer I use MB of North Haven has a very nice waiting area and building.

__________________
1999 SL500
1969 280SE
2023 Ram 1500
2007 Tiara 3200

The nearest parts counter is 2 hours away and polluted with assheads who treat me like a subhuman for driving a vehicle from the 1980's.

So, my parts counter looks like Phil's desk.

__________________
1982 300CD Petrol/Black Leather

ive been to greenwich mb a bunch of times and ive seen everything from an slr mclaren to w116's to a veyron across the street. the parts desk is huge but you have to go in through the back at the drop off desk, to sit with the guy and look through the computer epc or whatever its called. its not that big but its easily got the highest price stuff around.

__________________

U walk to a empty counter hit a button buzz and repeat about 3 times then some little guy who is total dork has no idea how to look up parts "manually" sad times

__________________
2004 Infiniti G35 3.5L 6mt Coupe 73K miles 25.6mpg ytd
2001 Green Audi TT 225 AWD Roadster 71K 6sp 30.9mpg >>STOLEN<<
1982 300D Turbo 231K 120hp? 28.1mpg YTD

there's 3 in town, the one I frequent most(better prices) is kinda sparse=formica, free coffee- usually, but it may be old.

Best part- one of the countermen was a service tech for years, he know's the 123's pretty well.


the other two are pretty plush. coffee, pastries, lounge. but they dont give me deals. and they usually really aren't overly polite.

__________________
1984 123.193 372,xxx miles, room for Seven.

1999 Dodge Durango Cummins 4BTAA 47RE 5k lb 4x4 getting 25+mpgs, room for Seven.

Whenever I need a part I'm usually extremely greasy. So i pull up to the dealer, park my greasy sd in the entrance, order my part and leave knowing I have the best Mercedes there

__________________
1981 300SD 512k OM603

Been there, done that.




Except, I was greasy, and driving the G-Wagon...... Sales men came out to see me, but were disappointed when I needed the parts counter.




The Roseville/Rocklin area knows my dad, as his car was in 6 times to fix a problem that they couldnt fix.... They see my dad coming, and the manager takes care of him.

__________________
-Justin

91 560 SEC AMG - other dogs dd
01 Honda S2000 - dogs dd
07 MB ML320 CDI - dd
16 Lexus IS250 - wifes dd

it's automatic.