I ordered a set of front Bilstein's for my car online.

A week later I called them and they said they never got my order, but I had a confirmation email from them.....

Anyway I re-ordered the shocks, and they came in yesterday.

Took off the old ones and was about to install new ones, opened the package, and they were the wrong shocks for my make (1980 300sd w116).

I called their number, and they were very rude about the whole situation, like its my problem they sent me the wrong shocks. They are like well its a pretty standard shock, should be correct. I told them there is no way this shock will fit on my front end - totally wrong bolt pattern. He confirmed my make and model, and finally said that he may be able to return them but I had to pay all shipping charges.

I told him its not my fault they sent me the wrong shocks, and that they would need to pay shipping, the guy hung up on me.

I called back, talked to a "supervisor" who was also very rude. I told him I was going to let everyone I knew not to order from him again and that I would file a charge back on the shocks with my credit card company - his response was "is there anything else I can help you with" - and that was it.

Please be careful when you order these people. I will never ever order from them again. The shocks were cheap - on sale for 49 bucks each - but not worth dealing with them.

Any suggestions on how I should handle this also? Does a chargeback sound appropriate?