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#1
10-26-2009, 05:42 PM
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Mercedes Roadside Assistance fiasco
The wife had the car all day. When coming back from lunch she managed to lock our only set of keys in the trunk?
 In a panic, she called asking "where is the hide a key"(she knows we only have the one set ). I said there is none and you are stuck. It's OK call Mercedes Roadside Assistance.This Mercedes Roadside clown came out bragging about how he has worked on these cars since 1965 and it's a cinch to get in there. Then he begins to tell my wife that the trunk probably won't open because usually the vacuum systems are shot. So, she calls me to verify that the system works (she knows this, not sure why she called, probably for moral support). Anyway, I assured her (via direct connect/Nextel) that the system has no problems and works flawlessly. It can open the locks 5 times or more without running the engine. This clown over hears me talking to my wife and starts arguing with her about how "no one knows these cars better than I do" and how he doesn't want to argue with some guy (me). So, this guy obviously has some kind of mental problem. 20 minutes goes buy and she calls me back asking for my credit card #. $130 to open the door!!  I could not believe it. My insurance covers this kind of crap, but I was stunned. Then she proceeds to tell me how he "wedged" the top of the door open and then just used a piece of wire to pull up the lock knob. I was furious... This cannot be good for the doors integrity. I was expecting him to "slim jim" the door. If I had known this, I would have immediately said "Get that guy away from our car" and call someone else.Anyway.... Thank God that is over with.... WRONG!!! Now 4 hours later I get a call from my wife again. She is leaving work and when she opened the door, she found that the seal is all mangled where he forced the wedge in and the paint is scraped off around the window frame!! She called me and I just WENT OFF!!This is unacceptable!! She called and told the dealer about this and they said "they would cover it, just bring it in". Are they serious? They want me to take my car up there after what this clown did to it? Plus we lose one of our cars for a day or more because of their negligence? I'm so mad over it all... I'm not sure what to do. I'm thinking about just asking for the $$ to cover the damages and doing the work myself. If they will do that. Opinions greatly appreciated!
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AJ 1985 300D (SOLD) 
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#2
10-26-2009, 05:51 PM
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I am pretty sure you have to give them a chance to make it right before you escalate to the next step. Ask for a loaner car when you drop yours off.
The vast majority of MB dealers care about their image, and I expect they will make it right. Next, order another key! Bring in your title or registration and it will usually take 2 business days.
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1959 Gravely LI, 1963 Gravely L8, 1973 Gravely C12 1982 380SL 1978 450 SEL 6.9 euro restoration at 63% and climbing 1987 300 D 2005 CDI European Delivery 2006 CDI Handed down to daughter 2007 GL CDI. Wifes 
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#3
10-26-2009, 05:55 PM
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Quote:
 She's not home yet... I'll know more later.
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AJ 1985 300D (SOLD)
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#4
10-26-2009, 06:00 PM
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Well Snook, in this case I would take it back to the dealer since they offer to do right by you.
but let them know in a very kind and diplomatic way, about your disappointment with the road service, Then ask them to not let that person touch the car ever again.
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1986 190D 5 cyl. 5 speed manual White (215K), 1983 300SD Silver blue (103K)
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#5
10-26-2009, 06:01 PM
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I didn't know you could lock the keys inside one of these cars...
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1982 240 D, 308,000 - 321,127 miles (sold) 1982 300 TD,166,500 - 226,000 miles 1998 E 320, 120,000 - 144,000 miles 2005 C 230 K, 26,000 - 77,000 miles (sold)
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#6
10-26-2009, 06:25 PM
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Quote:
You can also lock them in the car by closing the driver's door and pushing down the driver's door lock button by reaching across and then closing the passenger door...but you really have to try to "outsmart" the system! Getting back to the OP, just let them fix what they did wrong...what more can you do at this point? I don't know what more they could have offered that would have made you less unhappy but it sounds like they are at least trying to right it for you so let them.
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Marty D. 2013 C300 4Matic 1984 BMW 733i 2013 Lincoln MKz 
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#7
10-26-2009, 06:34 PM
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If you have glass coverage, it would have been cheaper to break the window.
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2016 Corvette Stingray 2LT 1969 280SE 2023 Ram 1500 2007 Tiara 3200
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#8
10-26-2009, 07:34 PM
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Well... She just got home. The service department called again and they said "they would do whatever it takes to make it right". The dealer was shocked that this happened.
That dealer is a long way from here. I'm hoping that any dealer would honor the repair? What if I had been on the road to see family in Colorado? I can't take the car back there to get worked on. I actually thought about breaking the window, but we are expecting rain the next couple days (go figure). It was threatening when all this was going on.
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AJ 1985 300D (SOLD)
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#9
10-26-2009, 11:21 PM
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Quote:
If you had broken the window you would never get rid of the shattered glass. No matter how much you vacuum it always shows up
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#10
10-28-2009, 12:19 PM
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Too much ado about little
Quote:
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#11
10-26-2009, 11:14 PM
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Quote:
__________________
1982 240 D, 308,000 - 321,127 miles (sold) 1982 300 TD,166,500 - 226,000 miles 1998 E 320, 120,000 - 144,000 miles 2005 C 230 K, 26,000 - 77,000 miles (sold)
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#12
10-27-2009, 10:15 AM
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Prying the door open and hooking the door button can be done without damage IF you take the proper precautions. Leather against the door and door jamb to protect the paint, Long screw driver to pry the door open just enough to fish a coat hanger with a sharpened hook on the end. I locked my keys inside the 300D once and it took less than 5 minutes to open and that includes making the coat hanger hook. But I was at home at the time.
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85 300D turbo pristine w 157k when purchased 167,870 July 2025 83 300 D turbo 297K runs great. SOLD! 83 240D 4 spd manual- parted out then junked
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#13
10-27-2009, 12:51 PM
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I'd have a locksmith or hardware store make a brass copy for a hide a key. This solves the no spare key problem immediately and is a better option for a hidden key than the steel dealer made key which will rust over time. The few times you may have to use the brass hide a key will not jeopardize the lock cylinder. Then get a new dealer made set (steel) as a spare.
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82 300SD 202K 82 300SD 233K 83 300TD 340K 82 300TD 98k euro (parts on the hoof) 85 300TD 282K 83 300TD 197K
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#14
10-28-2009, 01:12 AM
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$60.00 USD for a VIN keyed Cylinder?
boisebenz,
Where are you getting a VIN keyed lock "Cylinder"(AND key) for 60 Bucks? It's a "Franklin" for one a everywhere I've tried! Johnt49, 'Get the MB Steel key and spray it with Boeshield [T-9], It'll never rust no matter where you hide it!
__________________
'84 300SD sold 124.128
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