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  #1  
Old 09-23-2011, 04:35 PM
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Location: TX
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Is there something wrong with Houston dealers

The SW houston dealers - MB sugarland are completely off the hook mad I think.

I called to ask for availability of shifter linkage bushings, (BIL car needs them) - I am told sir they are 14 dollars each - WHAT.. And they are so snobbish that they kind of make fun of you for driving an older car.

whats up with that?

BIL ordered from here afterwards - along with other bits n pieces like filters.
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1995 E300D - The original humming machine (consumed by Flood 2017)
2000 E320 - The evolution (consumed by flood 2017)
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  #2  
Old 09-23-2011, 04:40 PM
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Not so amused
 
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In general there seems to be a marked difference in attitude toward the older cars, depending on how long the dealership has been in operation.

The dealers that have been around since the 1960s are generally much more professional in attitude toward those of us who own the older chassis models, than the ones that jumped on the bandwagon in the last decade or so. There is often no practical knowledge base among the latecomer dealer staff on the older chassis (unless they hire staff away from the older dealers).

You aren't the first to complain about Houston; but the problem isn't by any means unique to that area.
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Mac
2002 e320 4matic estate│1985 300d│1980 300td
Previous: 1979 & 1982 & 1983 300sd │ 1982 240d

“Let's take a drive into the middle of nowhere with a packet of Marlboro lights and talk about our lives.” ― Joseph Heller, Catch-22
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  #3  
Old 09-23-2011, 05:05 PM
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I would think that the dealership would enjoy pointing out your car to a prospective first time buyer saying, "See how long they last?"

You'd think.
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  #4  
Old 09-23-2011, 05:10 PM
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Quote:
Originally Posted by Codifex Maximus View Post
I would think that the dealership would enjoy pointing out your car to a prospective first time buyer saying, "See how long they last?"

You'd think.
Ha ha ha ha ha ha ha ha ha ha ha ha ha (sorry).

From what I have heard over the years, the main qualification for someone to get a new Mercedes dealership these days appears to be the words "greedy bastard" at the very top of their resume....
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Mac
2002 e320 4matic estate│1985 300d│1980 300td
Previous: 1979 & 1982 & 1983 300sd │ 1982 240d

“Let's take a drive into the middle of nowhere with a packet of Marlboro lights and talk about our lives.” ― Joseph Heller, Catch-22
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  #5  
Old 09-23-2011, 05:58 PM
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hmm - its not revolving in houston then.. Ive visited some parts places in Turkey that sell MB parts - those guys are gems compared to the gang at Sugarland MB who act like "Im holier than thou because I drive a NEW mercedes"
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1995 E300D - The original humming machine (consumed by Flood 2017)
2000 E320 - The evolution (consumed by flood 2017)
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  #6  
Old 09-23-2011, 06:23 PM
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Location: New Castle County, DE
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Drive up at my local dealership (Mercedes Benz of Wilmington) and the vultures don't even raise their eyebrows. That's OK as they would be wasting their own time trying to get me to spend how much on a car??? However, the parts guys are fantastic, willing to order "trinkets" (low value stuff) and will provide a discount on the higher $ stuff (wiring harness) to get the sale. The best part is that anything is available. Try that at your Ford dealership
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'79 6.9 Sold (after 27 years)
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  #7  
Old 09-23-2011, 09:02 PM
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Quote:
Originally Posted by Zulfiqar View Post
hmm - its not revolving in houston then.. Ive visited some parts places in Turkey that sell MB parts - those guys are gems compared to the gang at Sugarland MB who act like "Im holier than thou because I drive a NEW mercedes"
Turkish Taxis!!
The best parts supply places in Australia get their parts via Lebanon. The stealers cant get near them on price or availability.
I may poke fun at middle eastern muslims at times but these guys have a great business ethic!!
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1967 230-6 auto parts car. rust bucket.
1980 300D now parts car 800k miles
1984 300D 500k miles
1987 250td 160k miles English import
2001 jeep turbo diesel 130k miles
1998 jeep tdi ~ followed me home. Needs a turbo.
1968 Ford F750 truck. 6-354 diesel conversion.
Other toys ~J.D.,Cat & GM ~ mainly earth moving
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  #8  
Old 09-23-2011, 11:02 PM
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Quote:
Originally Posted by Zulfiqar View Post
hmm - its not revolving in houston then.. Ive visited some parts places in Turkey that sell MB parts - those guys are gems
My local dealer is great. There is one guy with more than 20 years on Mercedes and he knows how to explore the old parts listings. The younger guys have good attitudes and they do their best... though they are better trained on the new stuff.
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Mac
2002 e320 4matic estate│1985 300d│1980 300td
Previous: 1979 & 1982 & 1983 300sd │ 1982 240d

“Let's take a drive into the middle of nowhere with a packet of Marlboro lights and talk about our lives.” ― Joseph Heller, Catch-22
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  #9  
Old 09-24-2011, 11:03 AM
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May be it is taking some time to filter over the sea - but here there are several dealers who go for a Classic Mercedes rating / certificate / approval. They seem quite proud to be a dealership that "does the old ones too".
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1965 Land Rover Series 2a Station Wagon CIS recovery therapy!
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I'm here to chat about cars and to help others - I'm not here "to always be right" like an internet warrior



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  #10  
Old 09-24-2011, 11:33 AM
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The dealerships are the same way here in Orlando. The dealership wanted $25 a side for headlight wiper blades and were rude when I asked if they would honor my MBCA discount.

After that phone call I called MBUSA customer support and let them know how rude the dealership was and how inflated their prices are. If I need dealership only parts I order from a dealership in Cali which has very very fair prices and are more about customer service than making a buck.
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  #11  
Old 09-26-2011, 02:57 PM
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Subscription to EPC-net Online is free - you can look up your own parts.

I have a new benzo but it's a cheap one. They still look at you with disdain, new or old. I think it just comes from the poor parts guys dealing with snobby bastards all day long (new benzo owners ).

One of my local dealers I won't even stop at for parts, the place where I bought my new one. The other one I stopped in for an oil filter for it's first change and they weren't quite sure why I would even be buying one. But they were friendly and made sure I had a new drain gasket too. You think I'm going to pay them $150 to change my oil????

I don't bother with any of them for the old car. If I need a dealer item I get it from Tom at the Classic Center in Irvine. Try him out. For aftermarket and maintenance stuff, hard to beat peachparts and the other e-tailers.
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1979 240D, 122K, 4spd, Colorado Biege w/Tobacco, Pwr Roof, AC, Cruise, Becker Corona - SOLD
Past Benzos: 71 250 • 83 240D • 84 190E • 04 C240 • 11 GLK350 • 13 c250 Coupe
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  #12  
Old 09-26-2011, 03:09 PM
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My mechanic I'm pretty sure doesn't always know exactly what he's doing, but he is cheap. He's pretty lazy too, sometimes the car just sits outside while he sleeps on the couch instead of changing the oil. He'll say something like, "oh I'll do it next weekend and just drive something else for a week".
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  #13  
Old 09-26-2011, 05:15 PM
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Ive made it a habit of writing down stuff I need - and when the need arises etail is best. specially PP..

I wont buy from the goons if they think that they can get away with 500% surcharge. And if I do, I'll make sure I take their coffee machine too.

btw Im pretty sure the parts jock must be fed up by the snobbish people who buy new MBs every 2 years just to keep up with the Jones'
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1995 E300D - The original humming machine (consumed by Flood 2017)
2000 E320 - The evolution (consumed by flood 2017)
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  #14  
Old 09-26-2011, 05:29 PM
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85 300D 4spd+tow+h4
 
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Quote:
Originally Posted by jeffr0000 View Post
My mechanic I'm pretty sure doesn't always know exactly what he's doing, but he is cheap. He's pretty lazy too, sometimes the car just sits outside while he sleeps on the couch instead of changing the oil. He'll say something like, "oh I'll do it next weekend and just drive something else for a week".
Sounds like my mechanic. Mine also drinks on the job, farts when he bends over too far and leaves the seat dirty.
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  #15  
Old 09-26-2011, 09:44 PM
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Quote:
Originally Posted by TheDon View Post
The dealerships are the same way here in Orlando. The dealership wanted $25 a side for headlight wiper blades and were rude when I asked if they would honor my MBCA discount.
FWIW- I had pretty good success with the dealer in Maitland. My '82 was purchased from them originally and they seemed genuinely happy to see it back.

The parts department at the dealer here in Tampa has always treated me well.
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