After three and a half months, probably 15 phone calls, one of which was a three way call with the Practical Car Rental in the UK, and untold e-mails, Travelocity just called me with the news that the rental car company has agreed to refund 75 pounds and Travelocity has agreed to refund the balance. Never thought it would happen.

Little bit of good news in a stressful week. Tenacity pays off.

__________________
1977 300d 70k--sold 08
1985 300TD 185k+
1984 307d 126k--sold 8/03
1985 409d 65k--sold 06
1984 300SD 315k--daughter's car
1979 300SD 122k--sold 2/11
1999 Fuso FG Expedition Camper
1993 GMC Sierra 6.5 TD 4x4
1982 Bluebird Wanderlodge CAT 3208--Sold 2/13

Choke the gnome.

__________________
"It's normal for these things to empty your wallet and break your heart in the process."
2012 SLK 350
1987 420 SEL

Good job. I would have bet against Travelocity honoring their stated guarantee.

That's two in one day. You have the tenacity of an English Bulldog.

__________________
Paul S.

2001 E430, Bourdeaux Red, Oyster interior.
79,200 miles.

1973 280SE 4.5, 170,000 miles. 568 Signal Red, Black MB Tex. "The Red Baron".

In this process, I did learn one crucial fact that may have helped me prevail. It is impossible for the Indian Travelocity Customer Service representative to hang up on you. I think their phone system will not allow it. This means that as long as you are saying that you won't take no for an answer, they cannot get rid of you. There were times when I refused to accept their answers and I insisted that I talk to a supervisor and was told there was not one available, and I simply said, I am not hanging up until I get an answer. They'd put me on hold, I'd go off and do something else, they'd come back on it 10 minutes and I'd tell them I'm still waiting for a supervisor. Eventually it becomes cheaper for them to pay my refund than to continue to tie up their customer service representatives with endless phone calls with me.

__________________
1977 300d 70k--sold 08
1985 300TD 185k+
1984 307d 126k--sold 8/03
1985 409d 65k--sold 06
1984 300SD 315k--daughter's car
1979 300SD 122k--sold 2/11
1999 Fuso FG Expedition Camper
1993 GMC Sierra 6.5 TD 4x4
1982 Bluebird Wanderlodge CAT 3208--Sold 2/13

That's beautiful.

I've found, unfortunately, that the vast majority of customer service personnel are instructed to simply "hang up" when the customer gets demanding of a supervisor and "none is available". It's a sad commentary on the performance of the various companies involved.

My recent attempts at getting Casio to step up resulted in an abysmal failure.........although none of them actually hung up the phone.