No offense taken. Was just trying to clarify my point. I wonder if Dunkin Donuts is hiring....

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Sharing my partner's 2012 Forte 5dr SX til I find my next 123 or 126..
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Do I miss being a service advisor ???

First off, I feel for you...

Second: When I take the S-10 in, I know all three SAs that have dealt with me and that S-10 since '99...

If an oil-sump dweeb screws up the oil-change (doesn't replace all bolts on the engine shield or forgets to screw the access panel back properly), I will call and ask for the SA that wrote up the SO...if he/she isn't in, I'll leave a message for them to call me when they get in...

I realize that they didn't do the work themselves, they have to rely on the dweebs to do the job they've been tasked to perform, properly. If the dweebs can't handle a wrench or tighten a screw, it comes back onto the business that did the work...not the SA...the dweebs are truely the ones that forgot the nut or bolt that ended up causing the accident.

When said SA finally calls, he/she and I go over the problem. I've noticed that sometimes they seemed a little "quiet" when they were talking with me...now I know why...

But, it still seems to be a bit rough when you know your paycheck is dependent upon others you sometimes have no control over...and, who's to say that you really did get that sucky 68.5 score? If the owner of the place wanted to shave a few bucks off payroll, why not shaft a non-hourly or salaried person? Go for the throat and rip off a commissioned person? Who are they going to complain to?

My BIL does something similiar in the auto-financing area of dealerships...he went to some fancy schooling in Chicago a few years back for the type of thing he does and in the meantime, he's worked at partically every damn dealership up and down the Kankakee...he works like a dog, gets good volume on the financing deals for the dealerships, then within a few months of some really GOOD months, things turn sour for one reason or another...

I can't explain what it is that does it to him, but he sounds pretty much the same like you, AdvisorGuy...disappointed and disillusioned.

Sorry AG, I can't think what would be better...a 9-to-5, a door-to-door or a sharp-stick-in-the-eye...

Only you know what's best for you and yours...

Good luck with the decision and the antacids...

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M. G. Burg
'10 - Dakota SXT - Daily Ride / ≈ 172.5K
.'76 - 450SLC - 107.024.12 / < .89.20 K
..'77 - 280E - 123.033.12 / > 128.20 K
...'67 - El Camino - 283ci / > 207.00 K
....'75 - Yamaha - 650XS / < 21.00 K
.....'87 - G20 Sportvan / > 206.00 K
......'85 - 4WINNS 160 I.O. / 140hp
.......'74 - Honda CT70 / Real 125
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“I didn’t really say everything I said.”
. . . . . . . . . . . . . . . . . . ~ Yogi Berra ~

I look at work as a Hooker-John relationship. She is getting the stick in her eye, so to speak. Therefore she gets paid. The John is doing the sticking so he is paying for the pleasure. I don't demand to enjoy my job. I realize it is going to be a pain in the ass otherwise they won't be paying me to do it. Briana Banks doesn't have to pay me to do her. I have to pay to do her.

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01 Ford Excursion Powerstroke
99 E300 Turbodiesel
91 Vette with 383 motor
05 Polaris Sportsman 800 EFI
06 Polaris Sportsman 500 EFI
03 SeaDoo GTX SC Red
03 SeaDoo GTX SC Yellow
04 Tailgator 21 ft Toy Hauler
11 Harley Davidson 883 SuperLow

...you crossed my mind last evening. The tom was strutting for his mate...head all blue, jakes all red and shaking, all the feathers puffed and the wings dragging, tail spread...man, if you can cop that attitude, they oughta come flocking.

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1991 560 SEC AMG, 199k <---- 300 hp 10:1 ECE euro HV ...

1995 E 420, 170k "The Red Plum" (sold)

2015 BMW 535i xdrive awd Stage 1 DINAN, 6k, <----364 hp

1967 Mercury Cougar, 49k

2013 Jaguar XF, 20k <----340 hp Supercharged, All Wheel Drive (sold)

You should try being in the restaurant industry. Chef says he'll make the kid's macaroni and cheese. Corporate insists on using boxed mac 'n chz because kids "prefer" it. Hotel F&B gets dinged because on one of the customer surveys the customers complained about the boxed mac 'n chz.

Fact is, you can still do a few things to make your paycheck bigger. Doing something for the customer doesn't diminish your ability to play golf on your one day off a year.

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You don't need a weatherman to know which way the wind blows - Robert A. Zimmerman

You get a WHOLE DAY ?!?!?!?

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Sharing my partner's 2012 Forte 5dr SX til I find my next 123 or 126..
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Do I miss being a service advisor ???

I haven't had time to read the whole thread yet, but yes, the car biz is rough.

There seems to be a lot of substance abuse, moreso than other areas of work...

Back in April, a service advisor at one of the dealer's near my shop committed suicide -- shot himself. I understand his home life was rough, but the rigors of the dealership probably didn't help.

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'07 Yukon 2500
'13 Subaru Outback 3.6R
'13 Orbea Carpe 9-speed

Currently Benzless
Formerly: 300TD, S600, E55, 560SEL

---= The forest breathes, listen.
-Native American elder

Customer Satisfaction Surveys . . . what a statistical morass they are. First, the person or entity being rated has no control over the number of people that actually respond: Second, no credit is given for those that don't respond who are likely satisfied; Third, there tends to be a slight bias in those that do respond to have an "issue" with the transaction and the responses tend to be either "highly satisfied" or "highly dissatisfied"; Finally, there is usually little that can be done to challenge the rating, because what is truly important is the perception of excellent service, rather than the reality.

Judging from your posts over the past few weeks, A. it doesn't surprise me I was on your mind, and B. you were out trolling for Toms.

My sentiments exactly because if Dealership A (As my example) really cared about customer satisfaction, there would be more loaner cars, there would be accountability across the board, there would be a stable pay plan to retain HAPPY employees. If Manufacturer A really cared about customer satisfaction, they would stop sourcing parts from cheap suppliers and pay the extra dollar for better coil packs, rather than still having that problem 5 years down the road,etc,etc... The reality is that it's just a ploy to pay the franchise less and in turn, the employees of said franchise because they are to blame of course....

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Sharing my partner's 2012 Forte 5dr SX til I find my next 123 or 126..
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Do I miss being a service advisor ???

Nobody cares about customer satisfaction. They act like they care, they may want to care, they believe they care, but they don't.


If you can get out, you should. Having your pay depend on someone else's performance isn't rare, but pay should be decent to begin with to put up with that.

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1984 300TD

I've been in the repair business for 20 years, at the dealership level for 8. The fairest dealership pay plan I had was at the Benz dealer back in Jersey. We worked a 44.5hr week. Our weekly salary was based on the "A" tech hourly rate at the time of $31.75 hr so our weekly salary was $1200 roughly. We got 1% of the cash repairs sold, spiffs on add ons like nav, cd changer,phone,detail, paintless-dent removal,etc and CSI was a BONUS. Depending on our rating, it was anywhere from $600 - $1000 per month and in the 4 years I worked there, there was only 2 months we saw nothing for CSI.

When I hear "CSI", I hear Morgan Freeman as Red in Shawshank Redemption at his last parole hearing:

Rehabilitated ? Now that's just a made up word so young men like yourself can put on a suit and have a job.

It's just a marketing ploy.......

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Sharing my partner's 2012 Forte 5dr SX til I find my next 123 or 126..
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Do I miss being a service advisor ???

Its usualy cheaper for a company to lease an asset than to purchase it, for a variety of reasons which change depending on the company.

If you are doing the buy vs lease thing with the money you make from a job than its different.

Job income and taxes and company income and taxes are two very, very different ball games.

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2016 Corvette Stingray 2LT
1969 280SE
2023 Ram 1500
2007 Tiara 3200

Sounds like you are in the wrong business. IMHO customer service in general sucks.

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2016 Corvette Stingray 2LT
1969 280SE
2023 Ram 1500
2007 Tiara 3200

Is the carwash a freebie with service, or do customers pay for it? If its a freebie, try to get it eliminated.

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1985 380SE Blue/Blue - 230,000 miles
2012 Subaru Forester 5-speed
2005 Toyota Sienna
2004 Chrysler Sebring convertible
1999 Toyota Tacoma