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  #1  
Old 01-11-2009, 08:51 AM
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Reply-all not diplomatic

Reply-all e-mail storm hits State
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By MATTHEW LEE, Associated Press Writer – Sat Jan 10, 3:19 pm ET

WASHINGTON – Many "reply all" fiascos result in mere embarrassment, but American diplomats have been told they may be punished for sending mass responses after an e-mail storm nearly knocked out one of the State Department's main electronic communications systems.
A cable sent last week to all employees at the department's Washington headquarters and overseas missions warns of unspecified "disciplinary actions" for using the "reply to all" function on e-mail with large distribution lists.
The cable, a copy of which was obtained by The Associated Press, was prompted by a major interruption in departmental e-mail caused by numerous diplomats hitting "reply all" to an errant message inadvertently addressed and copied to several thousand recipients.
"Department staff hitting 'reply to all' on an e-mail with a large distribution list is causing an e-mail storm on the department's OpenNet e-mail system," says the unclassified cable that was sent Thursday by Under Secretary of State for Management Patrick Kennedy.
He said the result was "effectively a denial of service as e-mail queues, especially between posts, back up while processing the extra volume of e-mails."
The cable orders employees to "take immediate action" to ensure they and their colleagues are "aware of the negative impact of hitting 'reply all'" and to delete e-mails addressed to large numbers of people that they might receive in error.
"Anyone who disregards these instructions will be subject to disciplinary actions," Kennedy wrote in the cable, which begins: "Please ensure widest distribution of this message."
Officials said the storm started when some diplomats used the 'reply all' function to respond to a blank e-mail sent recently to many people on the department's global address list.
Most demanded to be removed from the list while others used 'reply all' to tell their co-workers, in often less than diplomatic language, to stop responding to the entire group, the officials said.
Some then compounded the problem by trying to recall their initial replies, which generated another round of messages to the group, they said.

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  #2  
Old 01-11-2009, 12:21 PM
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Before I got so computer wise as I am now (and that's not very wise) I caused myself some real grief because I did not distinguish between reply and reply all!
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  #3  
Old 01-11-2009, 12:28 PM
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Reply to All annoys the crap out of me. If someone needs to know about something, I copy them on it directly. RtA just gets people involved that have no business doing so and it creates an exponential increase in the email traffic for any given subject.

The only time I ever use it is to report that a solution has been found to a problem and that way everyone can stop working on it.
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  #4  
Old 01-11-2009, 12:57 PM
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The worst is when someone replys to all when they shouldn't and then 5 or 6 different people decide to tell them about their mistake by replying to all as well.
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  #5  
Old 01-11-2009, 01:48 PM
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Dead on balls accurate...
 
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Quote:
Originally Posted by 420SEL View Post
The worst is when someone replys to all when they shouldn't and then 5 or 6 different people decide to tell them about their mistake by replying to all as well.
You hit reply all then I'll hit reply and so on...

I can see how this could shut down the entire network

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