This is but one saga in the inevitable decline of customer service and the need to provide any shred of customer satisfaction.

HD is the absolute bottom of the barrel. I really don't understand how they stay in business. The stores are an absolute disaster and the employees are non-existent.

My latest beef is with MS. Decided to pay $50. to have some very technical questions answered with regard to Outlook. I pay my $50. and what to I get..............some moron girl in India that knows less about the software than I do.

I'm doing a chargeback on the credit card. They can go screw themselves.

It's everywhere............however...........you're on your own.