So this is kindly strange - Page 2 - PeachParts Mercedes-Benz Forum

elchivito · #1 07-18-2013, 03:41 PM

The other day I was fishing around on the 23andMe DNA testing website, looking at their DNA genealogy tests. I didn't create an account or give them any information.
Later that same day, I got an order confirmation for DNA test kits for myself and my wife, someone named Jackie. My wife is not named Jackie. The invoice that came in the email was sent to a person with my last name with whom I also share a first name. We have the same middle initial, but different middle names. My gmail address, that I've had since gmail first began, is my first two initials and my last name @gmail.com. This person used that email address to order his DNA test kits. I suspect his address may be very similar but with a period or underscore or something in there that mine doesn't use and he forgot.
These people are Ontario CA.
Thinking the mail might be a phish of some sort, I clicked a link at the bottom of the invoice to cancel the order. I was taken to their page and the cancellation was confirmed. A minute later I got a cancellation email confirming it.
23andMe has no phone support, so I sent them an email explaining the situation and told them I had cancelled the order. They mailed back apologizing and said they would contact my doppelganger directly and get a good email address from them.
Just a few minutes ago I got another order confirmation from them, this time sent to his wife, Jackie, at my email address. She used a different credit card for this order. The invoice even shows the last 4 of the credit card.
So I cancelled it again and sent another mail to 23andMe and said "this is sorta fun for me but I'll bet if you don't get this straightened out, you're going to lose a couple of customers, I plan to continue canceling their orders every time they come to my email and I'm unlikely to give you any business of my own if this is any indication of how you handle things".