Pilot of delayed plane buys pizza for everyone. - PeachParts Mercedes-Benz Forum

HuskyMan · #1 07-09-2014, 11:33 AM

What a nice gesture....

Pilot of delayed flight buys pizza for whole plane

aklim · #2 07-09-2014, 01:01 PM

Quote:

Ritchie confirmed that it was the pilot who paid by credit card for the order, which was several hundred dollars, though he could not specify whose card it was.

Wait till we find out whose card it was on before we shout for joy, shall we?

MTI · #3 07-09-2014, 01:20 PM

Admirable by the pilot. Frontier is the airline that has low fares, but it also charges $20 for the first checked bag and then $20-$50 for use of the overhead storage for carry-on items. They have a 72% "on time" rating on their busiest routes.

(F9) Frontier Airlines On-Time Performance Rating

aklim · #4 07-09-2014, 01:31 PM

Quote:

Originally Posted by MTI

Admirable by the pilot.

Only if it was his money. Otherwise, me buying you lunch on the company card is meaningless. If the company is reimbursing him, WGAS? It is the company's generosity. Anyone can buy stuff on OPM (Other People's Money)

MTI · #5 07-09-2014, 01:35 PM

Quote:

Originally Posted by aklim

Only if it was his money. Otherwise, me buying you lunch on the company card is meaningless.

Not meaningless if the pilot was acting as an agent of the airline. Empowering employees to immediately address an adverse customer experience, without having to consult management, is what builds customer appreciation and hopefully loyalty. The worst thing you can do is "I'll check if my manager says it's okay" instead of "Here's what we'll do to make it up to you."

aklim · #6 07-09-2014, 01:41 PM

Quote:

Originally Posted by MTI

Not meaningless if the pilot was acting as an agent of the airline. Empowering employees to immediately address an adverse customer experience, without having to consult management, is what builds customer appreciation and hopefully loyalty. The worst thing you can do is "I'll check if my manager says it's okay" instead of "Here's what we'll do to make it up to you."

I don't disagree with what you wrote. My point is that it is not the pilot's generosity but a directive from the company or a certain amount of discretionary funds given to him. OTOH, if it finally came out of his pocket, he is an admirable person. So yes, before I simply say "Good Captain", I need to know who pays for it. It might be "Good Airline".

HuskyMan · #7 07-09-2014, 01:50 PM

Some of us are old enough to remember back in the day the airlines served meals on long flights. Granted, it wasn't always the greatest food, but at least nobody starved. Today's budget conscious airlines throw a bag of peanuts and one soft drink at you and call it good. Because there is no real food passengers may become grumpy when faced with delays.

In the instant matter, I would hope that if the Pilot paid for the pizzas out of hip national bank, Frontier will have the good sense to reimburse him. His statement to the passengers was correct; airlines really are "cheap".

MTI · #8 07-09-2014, 01:51 PM

Quote:

Originally Posted by aklim

I don't disagree with what you wrote. My point is that it is not the pilot's generosity but a directive from the company or a certain amount of discretionary funds given to him. OTOH, if it finally came out of his pocket, he is an admirable person. So yes, before I simply say "Good Captain", I need to know who pays for it. It might be "Good Airline".

Oh, I didn't realize you were flexible on the word "meaningless."

aklim · #9 07-09-2014, 02:13 PM

Quote:

Originally Posted by HuskyMan

Some of us are old enough to remember back in the day the airlines served meals on long flights. Granted, it wasn't always the greatest food, but at least nobody starved. Today's budget conscious airlines throw a bag of peanuts and one soft drink at you and call it good. Because there is no real food passengers may become grumpy when faced with delays.

In the instant matter, I would hope that if the Pilot paid for the pizzas out of hip national bank, Frontier will have the good sense to reimburse him. His statement to the passengers was correct; airlines really are "cheap".

I was on a long flight and they did serve meals. Obviously, it wasn't free food and it was tacked onto your ticket. Passengers who don't know how to get food for themselves need the pangs of hunger to teach them.

Considering this publicity it got him, I have no doubt and neither should the pilot. Might be why he did it. And yes, airlines are cheap because they have to be when dealing with cheap customers who price shop

aklim · #10 07-09-2014, 02:15 PM

Quote:

Originally Posted by MTI

Oh, I didn't realize you were flexible on the word "meaningless."

How so? If he splurges on the company card, it is meaningless. It is only meaningful, as far as our opinion of the pilot is concerned if it came out of his own pocket and isn't reimbursable.

Jim B. · #11 07-09-2014, 02:22 PM

"And the PeachParts OD award for the most cynical poster for the calendar year 2014
..

goes to....

aklim !!!!!!!!"

< applause >

HuskyMan · #12 07-09-2014, 02:24 PM

One thing for sure, "some" airlines tend to go cheap where they shouldn't: Aircraft maintenance. I recently spoke with a licensed A&P mechanic who told me stories that would make anyone think twice about ever boarding another commercial aircraft. The information he shared was SCARY.

HuskyMan · #13 07-09-2014, 02:26 PM

Aklim, cynical? Say it isn't so......

aklim · #14 07-09-2014, 02:40 PM

Quote:

Originally Posted by Jim B.

"And the PeachParts OD award for the most cynical poster for the calendar year 2014
..

goes to....

aklim !!!!!!!!"

< applause >

I make no apologies for being cynical. Seen enough of what people do to dare to imagine otherwise

aklim · #15 07-09-2014, 02:40 PM

Quote:

Originally Posted by HuskyMan

One thing for sure, "some" airlines tend to go cheap where they shouldn't: Aircraft maintenance. I recently spoke with a licensed A&P mechanic who told me stories that would make anyone think twice about ever boarding another commercial aircraft. The information he shared was SCARY.

Going with one of those imaginary people again?