Need some assistance --

Ordered and paid for a part exactly one month ago. Shipped through Greyhound Bus Co., presumably around 2 March 2015. Called Greyhound, local, (803) 256-6465. Rep said "official" policy is up to 14 days, although most coast to coast shipments are less than a week.

Prior experience with Greyhound: I have shipped approximately six (6) items, ranging from aluminum hoods, windshields, back windows, manual trans, et cet. Never a problem. Shipping from SE USA to West Coast took around 4 or 5 days. Never an issue, Never anything breaking. Overall, very impressed with Greyhound and very happy.

Now, I was told that I needed a tracking number and Seller initiates the tracing process / claims process. Total of five (5) messages since 19 MAR 15 (Last Thursday) to the Seller and no response.

Getting a little bummed since prior to then, responses were within an hour or so.

Any idea(s) out there ?