Is it just me in a bad mood, or is the 1800mercedes help line a useless waste of time?

First of all, let me say that in 17 years of driving MBZ, I've only called them 3 times. Each time they could not provide the information I needed. Lately, I've called about the babysmart seat and after waiting 10-15minutes to get someone. The arrogant assh@!e on the other end of the line refused to ask or escalate my question about seat availability.
Then, Friday on my way to Mexico, somewhere between San Clemente and San Diego the check engine light came on in my CLK 430. The car seemed to stumble a bit, so I pulled of the road and killed the engine. The oil was fine, no fluids on the ground....etc. I tried calling for roadside assistance, after 10 minutes on hold, I hung up and then called the customer service. I started the car and drove on, everything seemed fine but after burning another 15minutes off my cell phone plan, I hung up. All I wanted was the location of the MB dealer in San Diego and I could'nt get through....

You know if DC can't do this service right, they should do it at all! I'm sure someone will get on my case about how great this service is, but, what I just vented, happened!!!
Anyone see what I'm talking about...

__________________
Ed "Don't Benz's just feel better..."

Current wives...
2000 ML430 Skyview "The Mel"
2000 CLK430 Cab "The Cab"
85 300D Turbo "The Diesel"

Past wives...
92 300E
85 190E

"One should as a rule respect public opinion in so far as is necessary to
avoid starvation and to keep out of prison, but anything that goes beyond
this is voluntary submission to an unnecessary tyranny, and is likely to
interfere with happiness in all kinds of ways."
Bertrand Russell