MB customer service?

[Jason Beal]

I talked to the service adviser at MB last time I brought my c280 in for the head gasket issue. I asked him at that time that the zone rep was for my area. He gave me the 1-800 # for MB.

My wiring harness is beginning to show signs here. So I know I should deal with it now. I called the 1-800 # last night to ask whom my zone rep was out here. This is how the phone call went.

MB: How may I help you?

J: I was wondering if you could give me the zone rep for SLC area? Maybe his/her phone # or email.

MB: Why do you want this?

J: I have a couple of questions.... (Interrupted)

MB: Well you just can't call the zone rep because you have "questions". What kind of questions do you have?

J: I would like to talk to the zone rep about goodwill policies regarding faulty wiring harnesses.

MB: You'll have to talk to your local service advisor about that.

JB: I did and he gave me this number to call.

MB: What was his name?

JB: I can't remember, but I brought it in for my head gasket and he gave me this number to call.

MB: I'm sorry, but I can't give you the zone reps #.

I then told the lady she was very rude and ended the phone call. I couldn't believe how she was talking to me. She acted like I was making up my encounter with the S.A. I've emailed and called the dealer here now with zero response. So what gives? Is this the run around I am to expect? I'll tell you what; it sure put a sour taste in my mouth towards MB. Your not going to make a life time buyer out of people treating them like that. Talking to that lady was like that guy on SNL, "and you ARE????" TIMES TEN.