****NEWSFLASH!**** MB does the right thing. The Timing covers and oil pans damaged by the balancer problem will now be covered by the revised campaign. Owners who paid for the big dollar repairs will be reimbursed.

Here is the official MB statement.

Date: May 25, 2005
Re: Harmonic Balancer Pulley - Service Campaign 2005 020003
We are pleased to announce the following enhancements to Service Campaign 2005 020003,
Harmonic Balancer Pulley.
Effective immediately:
1. For repairs completed with a repair date on or before May 25, we will reimburse
customers and dealers for 100% of documented repairs to the harmonic balancer, bolt,
belt, oil pan and timing case cover.
2. For repairs completed with a repair date of May 26 and later under this campaign,
consequential damage to the oil pan and timing case cover will also be covered based on
the specific guidelines outlined in the revised bulletin.
Further details of the reimbursement policy can be found in the revised campaign bulletin dated
May 25, 2005.
The revised Service Campaign bulletin will be posted on StarTekInfo today. As previously
communicated, customers will continue to be notified based on a roll-out schedule developed to
assure parts availability and dealer capacity.
We would like to remind you that the criteria for replacing the harmonic balancer is to inspect
the balancer and if either of two (2) distinct part numbers are found, the balancer should be
replaced. Inspection of replaced balancers has shown a number of instances where incorrect part
numbers are being replaced. We ask that you review the service bulletin closely with all
necessary personnel and ensure that only part numbers A112 035 00 00 or A112 035 06 00 are
replaced when performing the service campaign. Failure to adhere to the described repair
procedures will result in claims being debited.
We hope the above revisions to this campaign will further assist you in satisfying our customers.
Please refer any customer inquiries to the MBUSA Customer Assistance Center at 1-800-FORMERCedes
(1-800-367-6372).

How's that for client relations. wink wink.
Have a good Holiday weekend.
Dr.Diesel

__________________
Dr.Diesel -
Shop Foreman
Master Guild Mercedes-Benz Technician.

Think the dealer is expensive? Do you know how much it costs to train a dealer tech? Or buy the required MB special tools to have on hand?

That's good - now if they can just do the right thing on the spring perch.

... and the wiring harness from the mid 90's.