Every time I have tried to return a tool to sears they don’t have the exact same tool at the store so I have to go downtown to there main tool repair place and they replace it with the same tool the store had because they no longer make the exact same tool you bought 5 years ago. Now they also give you a used tool that has been repaired for replacement. Stanly tools made a revolutionary new development in socket set design. I have only seen it in there ¼ drive socket set and there hard to find. However, get this a socket set in a nice box that you can open the top throw it across the room and not apiece falls out yet when you need a socket, it pops right out for you, it is about time some one cam up with a decent socket storage design.

Dave S

I've returned tools to Sears. They simply take my broken tool at the counter, and say, "Go get your replacement off the shelf." In one instance, I broke a 20 year old bolt extractor, and they didn't have the exact replacement. They said, "Do we have something that's acceptable to you as a replacement?" I got a better set -- a 7 piece set to replace my 5 piece set.

If you're getting the run-around from a Sears sales clerk, ask to speak with the manager.

jp

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Jeff Pierce

Current Vehicles:
'92 Mercedes 190E/2.3 (247K miles/my daily driver)
'93 Volvo 940 Turbo Wagon (263K miles/a family truckster with spunk)
'99 Kawasaki Concours
Gravely 8120
Previous Vehicles:
'85 Jeep CJ-7 w/ Fisher plow (226K miles)'93 Volvo 940 Turbo Wagon
'53 Willys-Overland Pickup
'85 Honda 750F Interceptor
'93 Nissan Quest
'89 Toyota Camry Wagon
'89 Dodge Raider
'81 Honda CB 750F Super Sport
'88 Toyota Celica
'95 Toyota Tacoma
'74 Honda CB 550F