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#1
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About a month ago, while driving down the expressway, I hit a large dog. Much damage was done to the front of a 2004 Jeep . The engine ended up running hot. The vehicle was taken to a Jeep dealership for repairs. Two weeks ago I picked it up and the engine started running hot. I was told to bring it back to the shop and it would be checked out. I was later told it had engine issues. (I did drive the Jeep a short distance while running hot but the dealership admitted that the engine had idle at the shop and had been driven back and forth to the parking lot. They did not test drive before I picked it up due to snow that day. My insurance and the dealership have been hashing out who should pay for repairs to the engine. One or the other will pay for repairs. Parts were ordered and the vehicle was to be picked up today. Now I find out that the other head is warped and more parts need to be ordered. I have been without my vehicle for over a month. I am going to the shop tomorrow and find out what is going on. What questions can you sugguest to ask? Can something else be wrong that I will discover a month later? Thanks for your imput.
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#2
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It's early in the A.M. here
'Don't know where you are on Planet Earth. Ask the Dealership to set up a meeting with the Diamler/Chrysler regional representative (face to face). Is your insurance company admitting liability? If they are willing to pay even a portion of the repair,then you should contact their FRAUD investigation department...'cause the dealer is defrauding someone [It's either you ...or your insurer] 'Contact your State's Attorney General's Office. Last edited by compress ignite; 02-24-2006 at 02:03 AM. |
#3
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I would find another dealer in the future. The damage was done during the initial "drive while running hot". Whoever repaired the crash damage should have looked further, after hearing your story. This would be a person who can keep his customer's best interest balanced with the shop's need to earn a living. Basically someone who views the big picture.
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