MBUSA Won't Pay for Consecutive 'B' Services?

[phatryd]

Does this sound right to you? We have a 2004 C230K that includes the *full* scheduled maintenance for 4 years or 50,000 miles. The four years will be up on April 30 of this year; the car has 28K miles on it. The FSS indicates that the car is next due for a ‘B’ service in 6800 miles which I was hoping the dealer would do before the maintenance agreement expires. When I brought the car in last week for a separate issue, the service advisor told me that since my last service was a ‘B’ (done in late '06 or early '07), the next one has to be an ‘A’ service. I explained to him that the car indicates that it’s due for a ‘B’ and he said that since MBUSA is paying for the service, they go by the dealer service record and won’t pay for two consecutive ‘B’ services. So...because I didn't take it in for an 'A' they won't do a 'B'? This makes no sense to me. FYI, I take the car to an independent MB shop every 5000mi for an oil/filter change – in excess of what the FSS calls for. Has anyone heard this same story from their dealer? Is this actually MBUSA policy?

Thanks,

John

[qwkstang50]

when you took it to the independent they probably reset the service indicator early. This caused it to call for a b service next. I wouldnt worry about it to much. The difference between the two services is pretty much a $12 dust filter under the hood that you could change yourself very easily.