Don't know what happened in this instance, but Rahal has always been above and beyond for me. They talked Mercedes into replacing the motor in our 400E that was out of warranty by 3 years. I saw the final bill to Mercedes and it was over $18,000. I will deal with them as long as I own a Benz.

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95 SL500 Smoke Silver, Parchment 64K
07 E350 4matic Station Wagon White 34K
02 E320 4Matic Silver/grey 80K
05 F150 Silver 44K