To be honest, I would contact the service manager Ted Zak & discuss your problems first.

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Funny, you should say that, when I came to pick up the car, the service manager (didn't remember his name) was actually there with the service advisor, and he began touting what a favor they were doing for me in offing to do the update free of charge, since I was being unreasonable in my requests and saying I was unsatisfied.....WHAT?!?!?! Seems the attitude around Rahal service department starts from the top. VERY SAD!!!

ALSO: They didn't give me any paperwork either...saying that they hadn't done anything so no paperwork was generated? HUH? I thought they checked the car to see what was wrong....guess they don't want me to be contacted and give a negative review/rating.

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