Passenger side headrest on my W124 was fixed under extended warranty two years ago. Driver's side headrest just stopped going down about two weeks ago.

Did a search and found what I needed to remove the seatback for access. Went to the garage and did just that (will be easier the second time now that I know how to remove it).

Called Phil at PartsShop and told him what I needed. He handled the order in a cordial, professional manner, even though it was a relatively inexpensive part.

UPS guy showed up today as I pulling into the driveway. Went to the garage and swapped out the part in a matter of minutes...it was just that simple!

Reattached the seatback and VOILA! Repair completed!

Not sure what the dealer would have charged for that service, but if I figure their labor rate and multiply PartShop prices by two, they would have done this for about $170! Cost me $18!

This forum ROCKS!!!!! Many of us would not be able to afford to keep our MBs running if it wasn't for this site!

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2009 ML350 (106K) - Family vehicle
2001 CLK430 Cabriolet (80K) - Wife's car
2005 BMW 645CI (138K) - My daily driver
2016 Mustang (32K) - Daughter's car