Well. Thought I would give folks an update on this one!

Last week Pella Service came out and took at look at my issues.

First let me start off by saying that the two people they sent were very very nice and really knew what they were talking about. The one fella had been doing it for almost 30 years and the other guy was being trained to replace him when he retires. This guy really knew his stuff. I don't blame anything on the two guys. They are basically just trained to come over and look at things and measure. That's about it. Had I paid for that service call I would be royally pissed off because I could have just as easily measured and told them what they would see over the phone. But anyway...

Here's the out come. What I would like to hear is if you think this is a fair deal or not. I'll make my thoughts known as I write.

The 4 sashes that have the corrosion. Currently they are finsihed and poly'ed to perfection. Pella is going to get me 4 new sashes that I will need to: Pick up at service center, finish and poly, and install. ALL MYSELF. NO HELP FROM PELLA

The drip edge of the actual window unit corrosion. I was told to sand it down and they would give me a can of "Pella White" spray paint to paint it myself with. ALL MYSELF. NO HELP FROM PELLA

The door drip edge. Same as the window drip edge. Here's some paint. Take care. ALL MYSELF, NO... ahhhh, you get the idea.

The spot between the panes of glass on the door. Pick up glass at service center, remove and install new glass myself. Silicone it, etc. ALL MYSELF, NO... yeah, that again.

The corroded hardware on the strom door, I have to contact a different number. Turns out that Pella bought Larson. YEAH! Remember them? Larson is now Pella!

So there you have it. $1000 for a pair of windows and $2000 for a triple panel slider, all of which could have been bought for 30% of what I paid... and I have to sand it and spray paint it myself...

Hmmmmm... am I being ungrateful or am I getting the shaft.

?? Pete

P.S. They considered this a COURTESY by the way. They feel they are doing ME a favor.