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Have you recently replaced the battery or had any service performed lately?
The top operation has to be resynchronized whenever the battery connection is interrupted. Takes a couple of tries to get the car to figure this out, and then it will work properly.
My (former) '95 SL softtop freaked out once on its own (no battery disconnect), and I went ahead and undid the battery connection so that I could reset the top operation.
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2009 ML350 (106K) - Family vehicle
2001 CLK430 Cabriolet (80K) - Wife's car
2005 BMW 645CI (138K) - My daily driver
2016 Mustang (32K) - Daughter's car
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