Vonage's customer service is probably the worst in the VOIP industry right now, and their recent abysmal failure of an IPO reflects their diminishing share in the technology. Check out SunRocket or ViaTalk for dramatically better pricing, features, and customer service. Both regularly offer promotions of 2 years for $199 with zero added fees per month or anything, and come with the adapter. I've been using ViaTalk for months now and can see no loss in quality over a landline while getting unlimited long distance and dramatically better features than a POTS line would provide, all for about $12.50 a month.

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1987 Mercedes 300D