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Dispute it w/CC company
Quote:
Originally Posted by dmorrison
If your paperwork shows that you selected a Sanden and they sent the wrong one, twice. Call them and demand a refund for the return charges. If they won't then contact your credit card company. These are false charges. Call the the CC company to get it started. But, by law, you have to do it IN WRITING.
You have a right to dispute invalid charges to your credit card.
Dave
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Yeah, I find that when the company I'm dealing with is unresponsive either out of negligence or by design, calling the credit card company to dispute a charge generally cuts right through all the baloney.
Sometimes I believe these companies' internal processes are deliberately designed to wear down dissatisfied customers until they just give up and go away. Not a very good long-term business strategy, though.
Good luck.
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