Yeah, I find that when the company I'm dealing with is unresponsive either out of negligence or by design, calling the credit card company to dispute a charge generally cuts right through all the baloney.

Sometimes I believe these companies' internal processes are deliberately designed to wear down dissatisfied customers until they just give up and go away. Not a very good long-term business strategy, though.

Good luck.

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" We have nothing to fear but the main stream media itself . . . ."- Adapted from Franklin D Roosevelt for the 21st century

OBK #55

1998 Lincoln Continental - Sold
Max 1984 300TD 285,000 miles - Sold
The Dee8gonator 1987 560SEC 196,000 miles - Sold
Orgasmatron - 2006 CLS500 90,000 miles
2002 C320 Wagon 122,000 miles
2016 AMG GTS 12,000 miles

The lack of customer service that is pervasive today will drive just about anyone off a cliff.

I'm done dealing with the general state of stupidity. They get one chance to make it right........then I'm done with them.

A call to the credit card company gets me an immediate credit in five minutes and the future "investigation" has never resulted in the loss of that original credit.

When you consider that their customer service response to the credit card company will be similar to your own experience, you realize that you'll win that credit every time.

So, don't get excited about poor service.........hang up on 'em and make the call to the CC company.

In fact, American Express has taken the approach to simply issue a permanent credit right on the phone for any amount less than $75.00?? They don't even bother to negotiate the issue with the vendor. Not worth their time or effort. How's that for satisfaction??

Great except that eventually we, the consumers, will pay for that 'easy way out' mentality.

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Never a dull moment at Berry Hill Farm.

Well, I view it as a "card benefit". You know how A/E touts all their benefits over Visa........

Well, "not having to deal with the chimpanzees who work for customer service": PRICELESS

LOL!!

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Never a dull moment at Berry Hill Farm.

West Coast Differentials got to me for the amount of $500 a couple of yrs ago. Never got it resolved.
There! Had to get that off my chest.

As Brian said, call credit car company and do a charge back. You shouldn't have to deal with their crap.

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2016 Corvette Stingray 2LT
1969 280SE
2023 Ram 1500
2007 Tiara 3200