The lack of customer service that is pervasive today will drive just about anyone off a cliff.

I'm done dealing with the general state of stupidity. They get one chance to make it right........then I'm done with them.

A call to the credit card company gets me an immediate credit in five minutes and the future "investigation" has never resulted in the loss of that original credit.

When you consider that their customer service response to the credit card company will be similar to your own experience, you realize that you'll win that credit every time.

So, don't get excited about poor service.........hang up on 'em and make the call to the CC company.

In fact, American Express has taken the approach to simply issue a permanent credit right on the phone for any amount less than $75.00?? They don't even bother to negotiate the issue with the vendor. Not worth their time or effort. How's that for satisfaction??

Great except that eventually we, the consumers, will pay for that 'easy way out' mentality.

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Never a dull moment at Berry Hill Farm.

Well, I view it as a "card benefit". You know how A/E touts all their benefits over Visa........

Well, "not having to deal with the chimpanzees who work for customer service": PRICELESS

LOL!!

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Never a dull moment at Berry Hill Farm.

West Coast Differentials got to me for the amount of $500 a couple of yrs ago. Never got it resolved.
There! Had to get that off my chest.

As Brian said, call credit car company and do a charge back. You shouldn't have to deal with their crap.

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2016 Corvette Stingray 2LT
1969 280SE
2023 Ram 1500
2007 Tiara 3200

It's going to be hard to charge back the return shipping costs. In fact, it's not going to happen. You just can't get there from here.

I'm my case it was agreed per phone conversation they would send me a check as I had cancelled the cc account during the time of purchase and returning the wrong product. Due to this I had to take a 25% restocking hit. I accepted this as I had waited a while before trying to return the order.

Once West coast differentials received the returned goods they claimed they had given me credit to my card. I contacted the credit card company and they knew nothing of a credit from West Coast Diffs. Would not do a charge back as I no longer had an account.
Later West Coast claimed the returned gear sets were rusted and no good to them. The box had never been opened and had been in my house during my possession.
If I had been within a three hr drive you would have been seeing me on the news.

Sorry for the hi-jack. I hope your problem is resolved with PP.
I trust Phil.