The lack of customer service that is pervasive today will drive just about anyone off a cliff.

I'm done dealing with the general state of stupidity. They get one chance to make it right........then I'm done with them.

A call to the credit card company gets me an immediate credit in five minutes and the future "investigation" has never resulted in the loss of that original credit.

When you consider that their customer service response to the credit card company will be similar to your own experience, you realize that you'll win that credit every time.

So, don't get excited about poor service.........hang up on 'em and make the call to the CC company.

In fact, American Express has taken the approach to simply issue a permanent credit right on the phone for any amount less than $75.00?? They don't even bother to negotiate the issue with the vendor. Not worth their time or effort. How's that for satisfaction??