Screwed by Performance Products - PeachParts Mercedes-Benz Forum

R Leo · #1 08-18-2006, 04:31 PM

Quote:

Originally Posted by Brian Carlton

In fact, American Express has taken the approach to simply issue a permanent credit right on the phone for any amount less than $75.00?? They don't even bother to negotiate the issue with the vendor. Not worth their time or effort. How's that for satisfaction??

Great except that eventually we, the consumers, will pay for that 'easy way out' mentality.

Brian Carlton · #2 08-18-2006, 04:36 PM

Quote:

Originally Posted by R Leo

Great except that eventually we, the consumers, will pay for that 'easy way out' mentality.

Well, I view it as a "card benefit". You know how A/E touts all their benefits over Visa........

Well, "not having to deal with the chimpanzees who work for customer service": PRICELESS

R Leo · #3 08-18-2006, 04:40 PM

Quote:

Originally Posted by Brian Carlton

"not having to deal with the chimpanzees who work for customer service": PRICELESS

LOL!!

Whiskeydan · #4 08-18-2006, 06:08 PM

West Coast Differentials got to me for the amount of $500 a couple of yrs ago.

Never got it resolved.
There! Had to get that off my chest.

Hatterasguy · #5 08-18-2006, 07:35 PM

As Brian said, call credit car company and do a charge back. You shouldn't have to deal with their crap.

tangofox007 · #6 08-18-2006, 07:43 PM

Quote:

Originally Posted by Hatterasguy

As Brian said, call credit car company and do a charge back. You shouldn't have to deal with there crap.

It's going to be hard to charge back the return shipping costs. In fact, it's not going to happen. You just can't get there from here.

powerpig · #7 08-18-2006, 07:50 PM

Performance Auto are bait and switch crooks! Simple as that!

Whiskeydan · #8 08-18-2006, 08:08 PM

Quote:

Originally Posted by Hatterasguy

As Brian said, call credit car company and do a charge back. You shouldn't have to deal with their crap.

I'm my case it was agreed per phone conversation they would send me a check as I had cancelled the cc account during the time of purchase and returning the wrong product. Due to this I had to take a 25% restocking hit. I accepted this as I had waited a while before trying to return the order.

Once West coast differentials received the returned goods they claimed they had given me credit to my card. I contacted the credit card company and they knew nothing of a credit from West Coast Diffs. Would not do a charge back as I no longer had an account.
Later West Coast claimed the returned gear sets were rusted and no good to them. The box had never been opened and had been in my house during my possession.
If I had been within a three hr drive you would have been seeing me on the news.

Sorry for the hi-jack. I hope your problem is resolved with PP.
I trust Phil.