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Thanks so much - that appears to be the problem - the white plastic slider was broken in two and the lifting arm was detached from it.
I have removed the broken pieces and it looks like the original part has a metal post that is swaged or riveted in place on the lifting arm (see attachment). Does that have to be removed by grinding the end off? And then, does the new part have to be swaged in place? If so, how is that done?
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