Well, did you ask the Reno dealer what's involved with getting it to work and to confirm it is something a dealer needs to program?

You might go to your local dealer and speak with the service manager directly to find out what the problem is. Of course you probably know what the problem is...they resent the fact that you bought a car from another dealer and now want them to help you fix it so they are sticking it to you a little...still you can probably smooth it over by not playing games and just speaking to someone in management. If that does not work or you don't want to do that then I would call MBUSA and explain that they need to get your local dealer's "wheels aligned" so to speak.

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Marty D.

2013 C300 4Matic
1984 BMW 733i
2013 Lincoln MKz