As a one man shop operator I would like to add, I always take a set of pictures of vehicles that arrive for maintenance.
I would also like to say, the way to find a good shop is talk to the guys at the parts stores in town , NAPA, police station or fire department, especially if you need work while on a trip.
Ask who does good work on the vehicle you are now driving.
If your on a vacation or business trip and need work, don't just stop at the first shop you find, apply the above and also tell the shop your looking at real estate in the area, implying you are likely to be a regular customer. You're not lying, just letting them think you are not just passing through.
I am a member of iATN. We all strive to be the best we can and the web site offers a 'shop finder' for anyone to look up.
http://www.iatn.net/shopfinder/
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