What burns my hide about some shops is that they try to take advantage of customers by making them think they are doing them a favor.

Took my wife's Toyota to the dealership for and oil change because they gave you a nice free car wash and vacuum. On the bill was something called a "Castle kit" for $19.95. When I asked what it was, the service manager said it was a fuel and oil additive that they put in each car and goes on to give me nice clean fuel system and nice slippery oil. I told him I didn't order this Castle kit and didn't want to pay for it and he got right indignant but took it off the bill. I even showed him the passage in the owner's manual that advises against using any additives.

What I found out later is that the Castle salesman gave a kickback to the shop for every kit they used. The tech would save the cap and turn them in and they would get like 50 cents for each cap. The salesman would also buy the shop pizza and sodas once a month or so. I called the attorney general's office in my state and they did a pretty god job of investigating and made the shop offer refunds or free oil changes to all those who paid for "Castle kits".

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"Life is tough...it's even tougher if you're stupid." John Wayne


Dave
Pawleys Island, SC

'79 300CD