Quote:
Originally Posted by sunedog
I ordered a replacement LED turn signal for the right hand mirror of my vehicle from a seller on Ebay. Even though the label on the box matches the part number advertised, the part inside does not match the part I am replacing. The connector is different. The seller ground the part number off of the part he sold me, which indicates to me he purposely concealed the actual part number he sold. (Perhaps he thought the buyer would just accept the part and swap the connectors.)
I paid using Paypay. Should I try first to return the part to the seller for a full refund including return shipping costs or should I try to recover directly from Paypal? I don't use Ebay much.
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If the wrong part is in the Box it is the Sellers responsibility to know what he or she is selling.
Ebay claims a money back guarantee. If the item was not what you ordered it is easy to kick it back on the Seller.
You have a choice of contacting the seller first; which allows the seller to correct the problem without eBay penalizing them or you can file a claim. Once the Seller Emails you back you when you answer you can attach Photos to show the issue.
I did this about 1 month ago with a spark plug wire set that arrived with no Coil Wire. I my case I said the item was not as described and within a week all of my Money was refunded and I did not have to send the Wires back.
In my case I filed a claim without contacting the Seller first. The Seller answered back complaining about Customers that did that with out contacting him and I said it is because the buyers get frustrated with the sellers selling stuff that they don't inspect. He said he did not have time to inspect everything he sold. So I don't feel sorry at all for filing a claim.