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Old 01-30-2005, 07:39 PM
jacrouch's Avatar
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Join Date: Jan 2005
Location: Virginia Beach, VA
Posts: 195
terrible service from autopartsgiant.com (aka theautopartsstore.com)

I recently placed an order with theautopartsgiant.com (same as theautopartsstore.com) for a blower motor. i was pleased to learn that they were selling it for around only 70 bucks. however, 11 days later, when it FINALLY came in the mail, it turned out to be a blower motor for an entirely different car. i contacted them immediately, and was told that they had mis-listed the part (in other words it wasn't a mistake on my part). they said they would send me the correct motor...but i would have to pay the difference in cost. personally, i think that the right part should be given to me at no additional charge...some of you might disagree with me on that..but there's more. they refused to send it overnight or even 2nd day air, despite the fact that the temperature is well below freezing here, and until i have the right motor, i have no heat, and no other car to drive. i explaned all that to them, but got nothing more than a polite form of "that's nice. we don't care." to top it all off, i have to pay the shipping cost of returning the old motor.

sheesh.
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